Bus Analyst - Contractor Apidel TechnologiesBus Analyst - ContractorPittsburgh, PARemoteContractorCandidate will be serving as the liaison between home lending business stakeholders (Sales & Operations teams) and Technology teams by working service tickets & remediating issues on customer loans (mortgage & home equity lines of credit) Analyze ticketing data to identify trends, recurring issues, and opportunities for improvement Provide escalation support and ensure business stakeholders receive clear, professional communication Manage daily ITSM operations including incident, request, problem, and change processes. Function of the Group: IT Service Management team, Initiatives/Projects: N/A, Industry background: IT Service Management or Operational background, Team Dynamic: working in a team of 8, Roles and Responsibilities:
Bus Analysis Assoc - Contractor Apidel TechnologiesBus Analysis Assoc - ContractorPittsburgh, PAContractorTeam Dynamic: Agile pod structure (45 core members: Domain Leader/Manager, Strategist, PO, BA), Highly cross-functional with Product, QE, Engineering, and LOB stakeholders, Heavy vendor interaction requiring strong coordination and follow-through. Industry background: Home Lending / Mortgage experience is a plus, Experience supporting Point of Sale (POS) or Loan Origination Systems (LOS) is a plus, Working knowledge of Agile delivery model preferred.