Masters Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Python, or Java OR Bachelors Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. Proactively improves troubleshooting guides (TSGs), wikis, tests, and telemetry to make on-call better, and recommends user-facing support documentation and additional test coverage to reduce likelihood of future user-initiated incidents.