Ability to coordinate or determine time, place or sequence of operations or activities based on analysis of data or information and may implement and report on operations and activities; Ability to determine work procedures, assigning duties, maintaining harmonious relations and promoting efficiency; Ability to handle or use machines, tools or equipment requiring brief instruction or experience, such as computers for data entry, fax machines, copiers, telephones or similar equipment; may service office machines, including adding paper and changing toner; Pass required tests for certifications as a condition of employment; Ability to read technical instructions, procedures, manuals and charts to solve practical problems; composing routine reports and specialized reports, forms and business letters with proper format; speaking compound sentences using normal grammar and word form; Ability to perform specialized technical or entry-level professional work requiring general understanding of operating policies and procedures and their application to problems not previously encountered; application of specialized technical or professional principles and practices or the use of a wide range of administrative methods in the solution of problems; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure; and Ability to take actions of others, requiring almost constant decisions affecting coworkers, crime victims, patients, customers, clients or others in the general public; works in a moderately fluid environment with guidelines and rules, but frequent variations from the routine; Ability to communicate clearly, concisely, and effectively both orally and in writing; use tact, discretion, and sensitivity in dealing with sensitive situations. Conducts follow up calls as assigned by a supervisor; Interviews witnesses or victims; Conducts follow- up investigation related to runaways, missing persons, traffic collisions or other cases as directed; May conduct basic collection and or preservation of digital evidence; Attends shift/unit meetings, seminars, and training sessions as directed to remain knowledgeable of operations and promote job performance; Works in various databases, some of which are secure/law enforcement sensitive and require CJIS security protocols; May assist in a wide variety of investigations, some of which may expose the technician to sensitive of disturbing information; Completes the proper investigative paperwork, electronic reports and police reports as assigned; Completes forms and reports in a clear, complete and legible manner; Communicates directly with the public and answers telephone calls; Prepares detailed reports including collision diagrams and reported criminal offenses; Direct traffic at collision scenes, road closures or other events requiring traffic management as necessary; Modifies work methods to meet changing priorities; Recognizes the roles and services of each City department to make appropriate referrals; Performs other related duties assigned.