Deescalate clients in crisis over the phone and complete environmental risk and safety assessments • Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms • Complete documentation in an accurate and thorough manner • Educate individuals about mental health, substance abuse, and available community resources, including the agency's services • Abide by all federal, state, and local laws and regulations related to confidentiality and protected health information. As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge.