As a Tier 2 Support Analyst, you will triage, analyze, and resolve Tier 2 support tickets for the DPS system—working directly with government personnel, internal engineering teams, and program leadership to maintain system readiness and user satisfaction. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.