UNKNOWN

FEED

The Property Manager is responsible for the operation of an assigned portfolio of multi-family properties located throughout CHT’s service area including timely and effective marketing of rental units, tenant relations, rent collections, lease enforcement, evictions, maintaining 100% unit utilization rates, and assisting with compliance and recertification process in a collaborative and timely manner. This individual must be committed to CHT’s membership based model of community controlled and permanently affordable housing and must also be committed to delivering exceptional customer service and executing CHT’s mission by focusing on our customers - listening attentively, identifying needs, and making his/her best effort to resolve issues/concerns.

HOUR

Hiring Range: $26 to $28 hourly, paid on a bi-weekly basis.The Property Manager is responsible for the operation of an assigned portfolio of multi-family properties located throughout CHT’s service area including timely and effective marketing of rental units, tenant relations, rent collections, lease enforcement, evictions, maintaining 100% unit utilization rates, and assisting with compliance and recertification process in a collaborative and timely manner. All activities must be completed in accordance with Fair Housing laws and all applicable state, federal, and local programs including but not limited to LIHTC, RD, Section 8 NC/SR 811 and HOME.The Property Manager is an effective team member with a positive attitude, participating in the success of the Property & Asset Management Department. This individual also carries out various activities in coordination with other CHT staff within property management and other departments.Essential Job Responsibilities:<ul><li>Responds in a timely and professional manner to telephone, email and in-person inquiries from tenants and potential applicants, addressing and resolving issues, clearly communicating eligibility criteria and process, and answering general questions as needed.</li><li>Performs all activities associated with the efficient operation of each building in assigned portfolio, and assisting others as needed. Management activities include but are not limited to maintaining vacancy information, performing internal and external inspections regularly, creating and implementing property budgets, and monitoring vendor performance.</li><li>Responsible for addressing tenant relations issues in a timely, professional manner, making referrals to social service agencies and other CHT programs as needed, rent collection, evictions, coordinating and facilitating move-ins and move outs, assisting in the enforcement of lease terms, and maintaining complete and accurate tenant files. Coordination with attorneys or other agencies as needed to facilitate any of these responsibilities.</li><li>Assist Compliance Department as needed to ensure compliance with all income and occupancy restrictions, Landlord Certifications annually for renter tax rebates and HOME certifications.</li><li>Coordinate, assist, and provide support to team members and other departments as needed.</li><li>Other duties as required.</li></ul>Job Qualifications<ul><li>A minimum of 10 years work experience in customer service, social work, business or related field with a strong preference of at least 1 year of residential property management experience. May consider a combination of relevant education and experience. </li><li>Knowledge of, and experience in, LIHTC, RD, and HOME programs as well as residential and/or commercial property management strongly preferred.</li><li>Knowledge of Section 8 NC/SR 811 and Federal, and State tenant laws and regulations.</li><li>Ability to communicate effectively.</li><li>Ability to exercise sound judgment.</li><li>Contribute positively to professional and respectful office environment.</li><li>Must be committed to CHT's membership based model of community controlled and permanently affordable housing.</li><li>Current Tax Credit, HUD and RD Occupancy & Compliance Requirements Certifications or ability to obtain same within six months of employment.</li><li>Valid driver’s license and reliable transportation required.</li><li>Criminal Background Check required.</li></ul>Role Competencies<ul><li>Excellent customer service, communication, interpersonal, problem solving and analytical, and active listening skills.</li><li>Strong conflict resolution, computer and technology skills, organization and planning skills, active listening skills.</li><li>Ability to maintain professionalism under pressure, representing CHT in a positive manner at all times.</li><li>Strong ability to handle highly sensitive, confidential information with discretion and tact.</li><li>Acting with Empathy and Compassion: Seeks to understand and validate others’ perspectives and emotions.</li><li>Attention to Detail: Recognizes obvious information</li><li>Client Focus: Maintains client contact</li><li>Decision Making: Makes decisions in vague situations</li><li>Diversity and Inclusion: Introductory: Demonstrates introductory understanding and ability and, with guidance, applies the competency in a few, simple situations. Can direct people to the appropriate source for further information.</li><li>Embracing Diversity: Values individual differences and invites participation while working with others.</li><li>Emotional Intelligence: Understands emotions in a range of situations.</li><li>Exemplifying Integrity: Acts in fair and ethical manner towards others</li><li>Fostering Communication: Fosters two-way communication</li><li>Initiative: Addresses current issues</li><li>Managing Conflicts: Addresses critical existing or potential conflict</li><li>Planning and Organizing: Plans and organizes own activities</li></ul>Physical and Mental abilities: The Property Manager must have the physical and mental abilities to perform the essential job duties listed above. Reasonable accommodation however may be extended to help perform those duties. The job entails long periods of sitting at a desk. There may be prolonged periods of computer work. While performing the essential duties of this job the Property Manager may have to use hands and fingers, walk, stand, reach, or lift up to 25 pounds.Work Atmosphere:Champlain Housing Trust is a non-profit, member-based organization. This individual must be committed to CHT’s membership based model of community controlled and permanently affordable housing and must also be committed to delivering exceptional customer service and executing CHT’s mission by focusing on our customers - listening attentively, identifying needs, and making his/her best effort to resolve issues/concerns. The work entails significant self motivation. Travel to rental sites and occasional travel to meetings and seminars may be required.Equal Opportunity Employer - CHT is committed to a diverse workplace and highly encourages women, persons with disabilities, Section 3 low income residents, and people from diverse racial, ethnic and cultural backgrounds to apply.

Champlain Housing Trust

Property Manager - Affordable Housing

Affordable Housing

Analysis Skills

Asset Management

Budget Management

Commercial Real Estate

Communication Skills

Community and Social Services

Conflict Resolution

Contact Management

Customer Relations

Customer Support/Service

Detail Oriented

Develop and Maintain Customers

Diversity

Driver's License

Federal Laws and Regulations

Interpersonal Skills

Legal Support Skills

Lift/Move 25 Pounds

Low-Income Housing Tax Credit (LIHTC)

Maintain Compliance

Marketing

Needs Assessment

Nonprofit

Operational Strategy

Organizational Skills

People Management

Performance Analysis

Problem Solving Skills

Property Management

Rentals

Residential Real Estate

Seminars

Social Work

State Laws and Regulations

Team Player

Time Management

Vendor/Supplier Evaluation

Willing to Travel

clearcompany

OTHER

Responsible for developing personal skills, and assisting in the areas of training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. Job Summary: Gains knowledge and experience required for promotion to Store Manager under direction of experienced personnel by performing the following duties personally or through subordinates.

YEAR

Overview:
Scope of Responsibilities: Oversees the day-to-day operations of entire store. Responsible for developing personal skills, and assisting in the areas of training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies Job Summary: Gains knowledge and experience required for promotion to Store Manager under direction of experienced personnel by performing the following duties personally or through subordinates

Responsibilities:
 <ul><li style="color:#000000">Receive training and performs duties in all store departments to become familiar with staff functions, operations, management viewpoints and company policy and practices that affect each phase of business</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Observe experienced workers to acquire knowledge of methods, procedures, and standards for performance of departmental duties</li></ul><ul><li style="color:#000000">Assist in the development of an annual store operating budget, and operate the store within the budgetary guidelines</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist in the hiring, development, performance review, and disciplinary actions of store personnel </li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with insuring all employees are adequately trained to perform duties</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist in the assignment of duties and scheduling of staff to insure payroll and productivity budget guidelines are met </li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist the store personnel in meeting or exceeding budgetary sales guidelines </li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist in management and balance of the store inventory to insure maximum turns while still remaining in-stock for customer needs</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist in insuring in-store technology is being used to its fullest potential to insure a maximum return on investment of the technology and life span. </li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with communication of corporate goals to all store personnel, through weekly store meetings</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with insuring outstanding customer service is exhibited by all employees at all times</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with insuring all Loss Prevention policies are followed by all employees and report deviations from said policies to Loss Prevention</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with insuring all corporate marketing, advertising and promotional programs are fully executed and implemented</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist in the collections and management of all Accounts Receivables, including Third Party, Compensation, and Kinney House Charge</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with insuring all receiving and handling requirements for Kinney warehoused merchandise and Direct Store Delivery (DSD) merchandise are followed</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with insuring all Standards of Presentations (SOP), and Merchandise presentation guidelines are implemented and maintained in a timely fashion</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with the interfacing with various auditors, inspectors, vendors and outside agencies as needed</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with insuring the physical plant is maintained to protect customer and employee safety.</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Assist with the submission of required reports, cashups, timesheets and other requested data to corporate on time</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Attend and actively participate in all Kinney required training/management programs, as requested by Supervisor</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Perform all store clerk duties as needed</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Oversight responsibilities to insure store is compliant with all state and federal regulations and requirements</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Responsible for completing all mandatory and regulatory training programs</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Perform other duties as assigned</li></ul>  

Qualifications:
Job Requirements:<ul><li style="color:#000000">Limited lifting up to 80 lbs </li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Successful completion of the Store Manager Training Program</li></ul>Education & Experience<ul><li style="color:#000000">Minimum: High School Diploma or GED</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Preferred: AS Degree or higher in Marketing, Business Administration or related field</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Preferred: 4 or more years previous experience in Merchandising, Store Management or related field</li></ul> Special Conditions of Employment<ul><li>Drug test</li><li>Initial and continuous exclusion and sanction/disciplinary monitoring</li><li>Any and all additional eligibility requirements based on the specific position</li></ul>Compensation:  $62,354-$64,500 Annual The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.  KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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Property Manager - Affordable Housing Champlain Housing Trust

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