This position must guide all programs, products, and member-facing experiences that span departments, clubs, and states, including: • Digital: mobile app, CRM, billing, VillaOS • Member programs: aquatics, kids, group exercise, personal training • Operations: check-in flows, front desk workflows, service models • Communications: marketing, notifications, email, in-club signage • Financial workflows: billing, revenue recognition, corrections • Multi-club implementation & staff readiness. • Pre-Hire, Employment, and Education History Information: Information provided in your job application or resume including prior job experience and/or positions held, your salary expectations, educational history or records of degrees and/or certifications, information gathered as part of reference checks, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information in work product samples you provided, and voluntary disclosures by you.