Serve as the day-to-day owner of the CRM tech stack, including Klaviyo, Attentive, CDP, and related tools, partnering with internal teams and external platform partners on integrations, deliverability, data quality, troubleshooting, and ongoing platform improvements. • Own CRM measurement, reporting, and testing, utilizing Klaviyo, Attentive, Northbeam, GA4, CDP data, and other analytics tools to evaluate performance, understand attribution, identify customer and campaign trends, and translate insights into actionable optimizations.