NewSenior Associate, SAP CRM - Utilities KPMGSenior Associate, SAP CRM - UtilitiesNew York, NY$97,755–$204,585 / yearIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
CRM Designer BC ForwardCRM DesignerNew York, NY$45–$50 / hourContractorThe ideal candidate will have strong experience in email and CRM lifecycle design and development, front-end execution, and modular template systems and a proven ability to build high-performing, on-brand assets that drive subscription and membership revenue across the consumer lifecycle. Hands-on expertise designing and coding responsive HTML emails, with command of email-specific HTML/CSS and cross-client rendering for Outlook, Gmail, and Apple Mail.
NewLuxury Retail Store Manager JobotLuxury Retail Store ManagerEast Rutherford, NJ$70,000–$80,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Minimum 3 years of store management experience in luxury or premium fashion retail, you have run a floor, owned a P&L, and led a team through both peak season and the slow stretch.
NewSenior Project Manager (Custom Software & Healthcare) JobotSenior Project Manager (Custom Software & Healthcare)New York, NY$120,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Rather than supporting a single product, you'll partner with innovative healthcare organizations to design and deliver technology that improves patient experiences, provider workflows, and healthcare outcomes.
Product Manager JobotProduct ManagerNew York, NY$150,000–$200,000 / yearOr, an experienced dealership Service Manager / Fixed Ops leader who has been a strong adopter of technology, regularly provides feedback to CRM or DMS vendors, understands what works and what does not inside a service department, and is passionate about helping build a better service product for dealerships. This person will help oversee and shape product features built for dealership service departments, including workflows tied to appointment scheduling, repair orders, technician dispatching, service lane tools, customer engagement, and AI-enabled automation.
Business Development Coordinator Reed Smith USBusiness Development CoordinatorNew York, New York$49.73–$63.74Full timeThe Business Development Coordinator will work collaboratively with the Senior Business Development Coordinator, the broader MP-Team, and any additional staffing resources supporting the practice, including project management, administrative, business development, and external vendor support teams. *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto"> Position summary .
NewSenior Manager, Data and Insights Vaco LLCSenior Manager, Data and InsightsNew York City, NY$100,000–$110,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewOutreach Executive Oak Street HealthOutreach ExecutiveBronx, NY$18.50–$42.35Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory. Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with prospect to understand the concern or directing the prospect or patient to another Oak Street employee.
NewOutreach Executive I Oak Street HealthOutreach Executive IQueens, NY$18.50–$42.35Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory. Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with prospect to understand the concern or directing the prospect or patient to another Oak Street employee.
Business Development Manager Northeast Region - Hiring Immediately Guest SupplyBusiness Development Manager Northeast Region - Hiring ImmediatelySomerset, NJWith support from sales leadership is beginning to manage more complex selling situations, including determining the relevant stakeholders within a customer and customizing messaging /solutions for successful account acquisition and developing more complex product solutions, including stock, custom, and retail brand partnerships. Prepare powerful presentations, negotiate/quote pricing and terms in collaboration with strategic partners within the organization, management of the process of onboarding new customers and transition from lead generation to long term customer with an assigned account manager.
Business Development Manager Northeast Region - Career Growth Opportunities Guest SupplyBusiness Development Manager Northeast Region - Career Growth OpportunitiesSomerset, NJWith support from sales leadership is beginning to manage more complex selling situations, including determining the relevant stakeholders within a customer and customizing messaging /solutions for successful account acquisition and developing more complex product solutions, including stock, custom, and retail brand partnerships. Prepare powerful presentations, negotiate/quote pricing and terms in collaboration with strategic partners within the organization, management of the process of onboarding new customers and transition from lead generation to long term customer with an assigned account manager.
Business Development Manager Northeast Region Guest SupplyBusiness Development Manager Northeast RegionSomerset, NJWith support from sales leadership is beginning to manage more complex selling situations, including determining the relevant stakeholders within a customer and customizing messaging /solutions for successful account acquisition and developing more complex product solutions, including stock, custom, and retail brand partnerships. Prepare powerful presentations, negotiate/quote pricing and terms in collaboration with strategic partners within the organization, management of the process of onboarding new customers and transition from lead generation to long term customer with an assigned account manager.
NewCustomer Service Representatives AtriumCustomer Service RepresentativesBridgewater, NJResponsibilities of the Customer Service Representatives: The Customer Service Representative will respond to customer inquiries, de-escalate upset customers, troubleshoot orders, and suggest remedies. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners.
NewManager, NY Management Center AMERICAN MANAGEMENT ASSOC.Manager, NY Management CenterMeadows, NJ$70,000–$85,000 / yearPurpose of Position The Manager of AMA's New York City Executive Conference Center is responsible for delivering an exceptional customer experience by overseeing the successful execution of AMA seminars and external client meetings. Serve as the primary liaison with the building owner, hotel operators, vendors, and service providers, negotiating agreements for guest rooms, catering, facility maintenance, and other conference services.
New2026 Management & Sales Training Program (Staten Island) Sherwin-Williams2026 Management & Sales Training Program (Staten Island)Staten Island, NY$59,200The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. You will grow the company’s market share by selling to large, commercial users such as painting contractors, purchasing agents, manufacturers, and other commercial users who need large volumes of our high-quality products.
Territory Account Manager - Trench Safety Sunbelt RentalsTerritory Account Manager - Trench SafetyPiscataway, NJ$40,000–$72,558 / yearWork with accounts payable on delinquent accounts, assist with AP to communicate with customers, collect payments from customers and maintain accurate customer records. Develop and execute territory sales plans to expand existing customer base and develop new customers within assigned territory and market segments to "grow the business".
NewOutside Sales Representative Badger DaylightingOutside Sales RepresentativeElizabeth, NJ$110,000–$120,000This is a commission-eligible role with an estimated first-year range of $110,000 - $120,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewField Sales Executive Badger DaylightingField Sales ExecutiveElizabeth, NJ$110,000–$120,000This is a commission-eligible role with an estimated first-year range of $110,000 - $120,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewB2B Sales Representative Badger DaylightingB2B Sales RepresentativeElizabeth, NJ$110,000–$120,000This is a commission-eligible role with an estimated first-year range of $110,000 - $120,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewDirect Sales Representative Badger DaylightingDirect Sales RepresentativeElizabeth, NJ$110,000–$120,000This is a commission-eligible role with an estimated first-year range of $110,000 - $120,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewAccount Executive - Field Sales Badger DaylightingAccount Executive - Field SalesElizabeth, NJ$110,000–$120,000This is a commission-eligible role with an estimated first-year range of $110,000 - $120,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewOutside Sales Representative - Uncapped Commissions Badger DaylightingOutside Sales Representative - Uncapped CommissionsElizabeth, NJ$110,000–$120,000This is a commission-eligible role with an estimated first-year range of $110,000 - $120,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
D365 CRM or Copilot/AI Technical Lead - Manager PricewaterhouseCoopers LLPD365 CRM or Copilot/AI Technical Lead - ManagerNY$99,000–$232,000 / yearThose in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Microsoft D365 CRM + Copilot/AI Functional Lead, Manager PricewaterhouseCoopers LLPMicrosoft D365 CRM + Copilot/AI Functional Lead, ManagerNJ$99,000–$232,000 / yearDemonstrates extensive ability to collaborate with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation. Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011).
Digital Markets CRM - Product Manager - Vice President JPMorgan Chase Bank, N.A.Digital Markets CRM - Product Manager - Vice PresidentNew York, NYFull timeWorkflow Design: Develop and refine CRM workflows for lead generation, sales pipeline management, client onboarding, and post-trade support, tailored to the unique needs of digital market sales teams. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager PricewaterhouseCoopers LLPMicrosoft D365 CRM OR AI/CoPilot Functional Lead, Senior ManagerNJ$124,000–$280,000 / yearDemonstrating in-depth ability to work with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams and engineering teams including developers, testers and PMO to deliver a quality product and implementation. As part of the Business Application Consulting team you collaborate with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams, and engineering teams to deliver quality products and implementations.
NewCRM Lifecycle Marketing Manager - Email & SMS (Hybrid) Work with AdionaCRM Lifecycle Marketing Manager - Email & SMS (Hybrid)New York, NY$95,000–$125,000 / yearThe stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. About Us Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women's, men's and kid's apparel, accessories, entertainment and beauty.
NewCRM Marketing Manager (Dockers) Work with AdionaCRM Marketing Manager (Dockers)New York, NY$95,000–$125,000 / yearOur social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in, and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands through workshops, resources and inspiring conversation. Specific Responsibilities Would IncludeWe're seeking a strategic and technically savvy CRM Manager to lead the development and execution of high-impact, data-driven email and SMS marketing programs.
CRM Manager (New York, NY, US) Colgate-Palmolive CompanyCRM Manager (New York, NY, US)New York, NY$96,000–$137,000 / yearDirect the strategic execution of agencies and technical teams to ensure purchase-based segmentation use cases are met, while collaborating with CCX and B2B leadership for oversight to harmonize data models and resolve legacy integration friction. Tech Stack Optimization: Partner with Global Technology and agencies to navigate technical constraints and leverage our CRM platforms (e.g., Salesforce Marketing Cloud, Data Cloud) effectively to support engagement goals.
CRM Manager Colgate-PalmoliveCRM ManagerNew York, NY$96,000–$137,000 / yearFor additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en_us/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) . Direct the strategic execution of agencies and technical teams to ensure purchase-based segmentation use cases are met, while collaborating with CCX and B2B leadership for oversight to harmonize data models and resolve legacy integration friction.
Loyalty & CRM Manager, Tri-Branded Laura MercierLoyalty & CRM Manager, Tri-BrandedNew York, NY$98,000–$130,500 / yearThis role is suited for a strategic and analytically-driven Loyalty and CRM Manager who will build and lead the execution of our customer segmentation strategy and loyalty initiatives across our three beauty brands: bareMinerals, Laura Mercier, and Buxom. The ideal candidate will architect our segmentation framework, design and optimize a best-in-class loyalty program, and drive data-informed decisions that increase customer lifetime value (LTV) and retention.
CRM & Lifecycle Marketing Manager Nederlander ProductionsCRM & Lifecycle Marketing ManagerNew York, NY$85,000 / yearPart timeChannel Ownership & Operations Own execution and deployment of Email, SMS, Direct Mail, and In-App campaigns, including pre & post-show patron communications. CRM Growth & Audience Strategy Monitor and grow CRM databases across all owned channels.
Sr. Product Manager, News & Hyperlocal CRM News CorpSr. Product Manager, News & Hyperlocal CRMNY$128,000–$160,000 / yearIn addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Senior Manager, TPO Global CRM Johnson & JohnsonSenior Manager, TPO Global CRMNew Brunswick, NJRequired Skills: Preferred Skills: Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management. This role provides strategic product ownership and leadership for DePuy Synthes' Global CRM technology platforms, enabling commercial teams to better serve customers and improve business outcomes and reports into the DePuy Synthes Technology organization.
CRM & Client Development Analyst Compagnie Financiere Richemont SACRM & Client Development AnalystNY$85,000–$100,000 / yearDans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement exceptionnels des femmes et des hommes qui travaillent dans notre Manufacture. Acting as a bridge between Commercial, Marketing, and Client Experience, this role leverages data-driven insights to enhance client engagement, optimize CRM performance, and support long-term client development.
Loyalty & CRM Manager, Tri-Branded Orveon Global US LLCLoyalty & CRM Manager, Tri-BrandedNew York, NY$98,000–$130,500 / yearPart timeThis role is suited for a strategic and analytically-driven Loyalty and CRM Manager who will build and lead the execution of our customer segmentation strategy and loyalty initiatives across our three beauty brands: bareMinerals, Laura Mercier, and Buxom. The ideal candidate will architect our segmentation framework, design and optimize a best-in-class loyalty program, and drive data-informed decisions that increase customer lifetime value (LTV) and retention.
Healthcare Life Science Veeva CRM Senior Consultant Deloitte Touche Tohmatsu LtdHealthcare Life Science Veeva CRM Senior ConsultantNJ$110,700–$218,300 / yearPreferred: At least 2 years of experience utilizing the full suite of Veeva CRM capabilities, serving various Life Sciences personas (e.g., Field Sales, Key Account Management, Medical Science Liaisons, Field Reimbursement Managers). Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
CRM & Client Development Analyst Richemont North AmericaCRM & Client Development AnalystNew York, New York$85,000–$100,000 / yearActing as a bridge between Commercial, Marketing, and Client Experience, this role leverages data-driven insights to enhance client engagement, optimize CRM performance, and support long-term client development. Analyze and interpret client data to generate actionable insights that support acquisition, retention, and client development strategies.
Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate PricewaterhouseCoopers LLPMicrosoft D365 CRM or Copilot/AI Functional Lead, Senior AssociateNY$77,000–$202,000 / yearPerforming key contributions to the lifecycle stages of a Dynamics 365 Solution (Assessment, Design, Development, Deployment, Testing, Operations and Diagnostics), leveraging CRM or ERP capabilities; Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts); Leveraging project management skills to lead engagements through completion while collaborating closely with the customers, technical architects, and developers; and, Utilizing effectively written and verbal business communication skills with clients and firm staff and management, emphasizing the development and delivery of presentations to business users, and use of MS Visio as a diagramming tool. Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of Firm services; and, managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues.
Consultant | Microsoft Technologies | Dynamics CRM IMCS Group IncConsultant | Microsoft Technologies | Dynamics CRMJersey City, NJRemoteCompany Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
Senior Manager, CRM Program Management and Governance Becton Dickinson and CoSenior Manager, CRM Program Management and GovernanceFranklin Lakes, NJOperating at the intersection of strategy, delivery, data, and change, this role connects enterprise strategy to execution - coordinating cross-functional and TDS delivery teams, establishing strong governance and decision rights, and ensuring initiatives deliver measurable business value and sustained adoption. The position owns the decision-making forums, demand-intake discipline, vendor and technology governance, and the operating cadence that turn strategy into delivered, adopted outcomes.
Senior Associate, SAP CRM - Utilities KPMG International CooperativeSenior Associate, SAP CRM - UtilitiesNY$97,755–$204,585 / yearIf youre looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. 2026 KPMG LLP, a Delaware Limited Liability Partnership, and its subsidiaries are part of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee.
CRM Technical Lead Developer eTeam Inc.CRM Technical Lead DeveloperJersey City, NJIntegrate CRM with external systems ERP, APIs, thirdparty tools. Provide technical leadership and mentor junior developers.
CRM Executive DAZN Group LtdCRM ExecutiveNY$50,000–$70,000 / yearJoining DAZN means becoming part of a forward-thinking global brand that values innovation, bold ideas, and fan-first storytelling, empowering you to help redefine what great customer relationships look like in the streaming era. This is your opportunity to make a real impact on customer experience, helping turn casual viewers into loyal fans by delivering meaningful, timely, and relevant messages.
Head of CRM DAZN Group LtdHead of CRMNY$150,000–$180,000 / yearYou will oversee the creative and data-driven execution of CRM campaigns to engage fans, collaborating with internal teams and partners to grow subscriber numbers, reduce churn, and maximise lifetime value. With a mission to deliver emotional, data-driven connections that drive platform engagement and subscriber growth, this is your chance to make a global impact and be part of a team changing the future of sports broadcasting.
CRM Marketing Manager ZocDoc IncCRM Marketing ManagerNY$135,000–$165,000 / yearBrainstorming new campaign ideas and collaborating with cross-functional teams like Engineering, Product Marketing, Product, Analytics, Design, and Brand to execute marketing campaigns and support cross-functional initiatives with no supervision. Owning CRM metrics for sends, opens, clicks, and downstream metrics like sessions, app downloads, and bookings for campaigns and ensure send triggers and messages are functioning properly.
NewCRM Systems & Digital Specialist Kennedys Law LLPCRM Systems & Digital SpecialistNJ$75,000–$90,000 / yearMaintain high-quality digital content and data across platforms, working with Marketing, BD and Content teams to ensure website pages, mailing lists, campaign assets and social advocacy materials are accurate, client-focused, compliant and up to date. The successful candidate will work closely with colleagues across our global BD, IT Applications and Training teams, to support the ongoing development of our CRM system (InterAction), improve data quality and support digital marketing activity and drive user adoption across the firm.
Global IT Manager CRM & Data Davide Campari-Milano NVGlobal IT Manager CRM & DataNY$101,200–$134,900 / yearWhilst the role predominantly focuses on the CRM & Data workstreams, we work closely across the wider MarTech platforms to ensure there is joined-up approach, so there will be wider opportunities to contribute to the overall Marketing Technology portfolio. The Global IT Manager, CRM & Data will play a key role in shaping how our key Global markets drive significant value from our IT investments, become more data-driven and build long-lasting relationships with our consumers across our iconic brands.
Senior Product Manager, CRM & Sales Enablement The Guardian Life Insurance Company of AmericaSenior Product Manager, CRM & Sales EnablementNew York, NY$152,290–$250,195 / yearThis role will define and execute a product strategy that supports an entrepreneurial agency model while delivering consistent, scalable, and intuitive platforms that enhance advisor effectiveness across pre-sales activities and client engagement. We are seeking a Senior Product Manager to lead our Client Relationship Management (CRM) and Sales Enablement platforms, partnering closely with field teams, business leaders, and technology partners.
Manager, Digital CX CRM/Telephony 6029-MEDICAL DEVICE BUSINESS SERVICES Legal EntityManager, Digital CX CRM/TelephonyNew Brunswick, MassachusettsConsulting, Customer Centricity, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Emotional Intelligence, Fact-Based Decision Making, Performance Measurement, Process Improvements, Process Optimization, Quality Services, Technical Credibility, Technical Support . The Manager, Digital CX (CRM/Telephony) is responsible for leading digital customer experience initiatives that improve ease of doing business, service efficiency, and data‑driven decision‑making.