CRM Jobs in Pearl River, NY

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected pay range for this position is $29- $31 per hour and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Your role is key in ensuring the day-to-day functionality of the D365 Sales CRM system while supporting sales teams and other business users with system-related problems, user account management, and basic reporting needs.

Brainstorming new campaign ideas and collaborating with cross-functional teams like Engineering, Product Marketing, Product, Analytics, Design, and Brand to execute marketing campaigns and support cross-functional initiatives with no supervision. Owning CRM metrics for sends, opens, clicks, and downstream metrics like sessions, app downloads, and bookings for campaigns and ensure send triggers and messages are functioning properly.

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Specifically, you will: Designing CRM‑ready AI agents that operate across data ingestion, signal normalization, decisioning logic, and activation triggers Translating CRM strategies into operational agent architectures that account for: Data latency, quality, and ownership Identity resolution and consent constraints Channel orchestration rules and suppression logic Integrating agent workflows into existing CRM stacks, including CDPs, journey orchestration tools, marketing clouds, and analytics platforms Partnering with platform and solution partners (e.g., CDP, identity, activation, analytics) to define where the agent layer sits-and how it interoperates Building or overseeing working agent prototypes that can plug into partner environments for pilots, POVs, or live programs Establishing operational guardrails: human‑in‑the‑loop checkpoints, QA frameworks, escalation paths, and monitoring Creating reusable agent patterns and operating models that teams can deploy consistently across clients and partners Supporting new business by demonstrating how AI agents work with, not against, enterprise CRM ecosystems Qualifications Who Thrives in This Role This role is ideal for someone who: Has deep experience in CRM, lifecycle marketing, or marketing technology Understands segmentation logic, journey triggers, suppression rules, and channel orchestration Has spent the last 1-2 years actively building with LLMs, agents, or AI orchestration tools Is energized by ambiguity and moves quickly from concept to output Thinks in inputs, decisions, and outcomes, not features or channels Is comfortable being both strategic and hands‑on, often in the same day You don't need to come from a traditional agency background, but you do need to be able to operate in fast‑paced, client‑facing environments. What You Bring 10+ years of experience in CRM strategy, marketing technology, data‑driven programs, or adjacent fields Hands‑on experience with LLM‑based tools, agent frameworks, or AI orchestration platforms Strong understanding of CRM data models and lifecycle logic Ability to write clear, practical functional specifications for technical and non‑technical partners Enough technical fluency to collaborate credibly with engineers (Python, JavaScript, APIs, or equivalent) A track record of shipping real artifacts, not just concepts You should be able to point to something tangible you've built with AI: a prototype, an internal tool, a deployed agent, or a working workflow.

We value a strong understanding of customer lifecycles -- bringing a perspective on how audiences evolve over time, how touchpoints and nurture strategies can be orchestrated across channels, and how those interactions contribute to measurable business outcomes, particularly within complex B2B environments. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking.

The CRM Senior Marketing Manageris responsible for the member engagement strategy and development of transactional, lifecycle, and promotional email marketing campaigns in Salesforce Marketing Cloud to support the Workforce Health Solutions business goals in member acquisition and member participation. Job DescriptionThe Quest Diagnostics unified marketing organization is a broad and dynamic team that values innovation, communication, and collaboration as we strive to deliver the best-in-class marketing for our company and ultimately our customers.

p>3) As the business owner, in collaboration with CIT, define and drive the Commercial team's MDM platform transition through requirements definition, phased implementation, UAT, and go-live; own the ongoing customer master capability roadmap from a Commercial business perspective, including near-real-time CM-CRM-CDW synchronization, canonical data feeds, and next-gen identity resolution frameworks. The Director will also oversee overall commercial business needs related to a next-generation master data management (MDM) platform, as well as the insights and analytics (I&A) needs for Regeneron's next-generation customer relationship management (CRM) platform, while also ensuring continuity and excellence of data quality on the current platforms.