Preferred Qualifications:** + Previous experience working in a call center, customer service, 911 Operator, or dispatching environment + Demonstrate ability to meet a high level of customer service expectations + Ability to work calmly and professionally in a fast-paced, high-pressure environment + Previous experience working in a position that includes heavy telephone, radio, and computer usage + Effective oral and written communications skills for in-person, radio, and phone conversations + Ability to interpret or understand geographic information portrayed on a map and map-based applications + Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway + Efficient and accurate data entry skills **Additional Information** + This position does not include sponsorship for United States work authorization. Traffic Management Center (TMC) Dispatchers are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordinating, and collaborating with other staff, Florida Department of Transportation (FDOT) personnel, and other partnering agencies.