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Its products support millions of consumers and small businesses every day, moving over a trillion dollars annually while maintaining an exceptionally strong record of trust and consumer protection. Our client is a leading financial technology organization that has spent decades helping banks and credit unions move money safely and reliably across the U.S. payments system.

Instructional Designer  Contract (6 Month Estimated Duration) 
Location Scottsdale, AZ Company Overview 
Our client is a leading financial technology organization that has spent decades helping banks and credit unions move money safely and reliably across the U.S. payments system. Its products support millions of consumers and small businesses every day, moving over a trillion dollars annually while maintaining an exceptionally strong record of trust and consumer protection. The company is also expanding how people pay online, offering bank backed checkout solutions that prioritize simplicity, security, and ease of use. Employees are drawn to the organizations focus on real world impact, collaboration, and creating tools people depend on during important moments in their lives. Role Summary 
The Instructional Designer designs, develops, and delivers high impact learning solutions that support organizational goals and compliance requirements. This role plays a meaningful part in helping teams perform at their best by translating business needs into clear, engaging learning experiences. You will work closely with learning consultants, subject matter experts, and business partners across the organization. In this role, you will apply adult learning theory and instructional design practices to create scalable programs across digital, virtual, and instructor led formats. Your work will directly influence learning effectiveness, knowledge retention, and measurable performance outcomes. Key Responsibilities 
 Conduct training needs analysis in partnership with learning consultants, subject matter experts, and business stakeholders 
 Design scalable learning solutions using instructional design frameworks such as ADDIE or SAM 
 Develop interactive e learning modules, including complex branching scenarios that reflect real world decision making 
 Incorporate engagement techniques such as scenario based challenges and gamified elements 
 Design instructor led and virtual training materials, including facilitator guides, participant workbooks, job aids, and assessments 
 Ensure learning assets are compatible with the learning management system and meet technical standards 
 Develop assessment strategies and evaluation metrics to measure learning effectiveness 
 Manage multiple projects simultaneously while meeting defined timelines and quality standards Key Requirements 
 3 to 7 or more years of instructional design experience 
 Bachelors degree in education, instructional design, organizational development, human resources, or a related field 
 Experience designing learning solutions within financial services, banking, insurance, fintech, or other regulated environments 
 Strong expertise with e learning authoring tools and digital learning development 
 Solid understanding of adult learning theory and instructional design methodologies 
 Experience working with a learning management system, Workday LMS preferred 
 Excellent written communication skills and strong project management capability 
 Ability to collaborate effectively, adapt to change, and manage competing priorities

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

The Intersect Group

Instructional Designer

Adult Learning

Banking Services

Communication Skills

Consumer Protection

Credit Union

Design Services

Establish Priorities

Financial Services

Human Resources

Instructional Design

Insurance

Learning Management System (LMS)

Metrics

Multitasking

Needs Assessment

Organizational Development/Management

Performance Metrics

Product Support

Project/Program Management

Quality Metrics

Regulatory Compliance

Small Business

Strategic Analysis

Strategic Planning

Team Player

Time Management

Training/Teaching

Writing Skills

eLearning

HaleyMarketing

At Axon, we build technology that supports public safety professionals across the full lifecycle of their work—from connected hardware and sensors, to cloud-based software, digital evidence management, real-time operations, and training solutions. The training you create will impact thousands of public safety agencies worldwide by helping public safety professionals build confidence and consistency in how Axon's technology is applied across diverse operational and technical environments.

<div class="content-intro"><h4>Join Axon and be a Force for Good.</h4>At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div><h3>Your Impact</h3>At Axon, we build technology that supports public safety professionals across the full lifecycle of their work—from connected hardware and sensors, to cloud-based software, digital evidence management, real-time operations, and training solutions. Our products and services are designed to increase transparency, accountability, and safety for the communities we serve. As Axon continues to grow, we are seeking an experienced Instructional Designer with strong video and digital content development skills to join the Axon Global Training Services team. In this role, you will design and develop high-quality learning experiences—many delivered through video and eLearning—that support the adoption and effective use of Axon's expanding portfolio of products and platforms. The training you create will impact thousands of public safety agencies worldwide by helping public safety professionals build confidence and consistency in how Axon's technology is applied across diverse operational and technical environments. <h3>What You'll Do</h3>Location: Hybrid Presence based near our US Hubs - Boston, Atlanta, Denver, Seattle, New York City or Scottsdale. This role follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Axon Manager of Global Training Direct Reports: noneAs part of the Axon Global Training Services team, you will partner with subject matter experts, product teams, and customer-facing stakeholders to design engaging, scalable training solutions. This role emphasizes video-based learning, digital authoring tools, and content localization for specific geographic environments. You will:<ul><li>Collaborate with subject matter experts to analyze training needs and translate technical, operational, and legal content into engaging learning experiences.</li><li>Design and develop video-based and blended learning content, including microlearning, scenario-based videos, and eLearning modules.</li><li>Create and edit instructional videos using tools such as Camtasia, Adobe Premiere Pro, or similar, including scripting, storyboarding, and basic post-production.</li><li>Develop eLearning content using tools such as Articulate Storyline, Articulate Rise, and PowerPoint, ensuring usability, accessibility, and learner engagement.</li><li>Localize training content for specific geographic regions, including adapting terminology, legal references, workflows, and examples to meet regional requirements.</li><li>Apply adult learning theory, instructional design best practices, and assessment strategies to all learning solutions.</li><li>Design course documentation and assets such as lesson plans, learning objectives, facilitator guides, learner materials, and knowledge checks.</li><li>Evaluate and iterate on existing content based on learner feedback, performance data, and business needs.</li><li>Balance quality, scalability, and efficiency while managing multiple projects and deadlines.</li></ul><h3>What You Bring</h3><ul><li>Bachelor's degree in Instructional Design, Education, Communications, or equivalent practical experience</li><li>3+ years of experience in instructional design, with a strong emphasis on digital and video-based learning</li><li>Demonstrated experience creating instructional videos and multimedia learning content</li><li>Hands-on experience with Camtasia, Articulate Storyline, Articulate Rise, and PowerPoint (or comparable tools)</li><li>Experience writing instructional copy, scripts, and storyboards for video and eLearning</li><li>Strong project management skills with the ability to work cross-functionally</li><li>Ability to translate complex technical or legal information into clear, learner-focused content</li><li>Willingness to travel occasionally (approximately 2–3 days per quarter)</li><li>Master's degree in Instructional Design, Learning Sciences, or a related field</li><li>Experience supporting public safety, law enforcement, or regulated industries</li><li>Experience localizing training for specific regions, countries, or jurisdictions</li><li>Familiarity with learning management systems (LMS) and data-informed content iteration</li><li>Experience developing multi-modal learning solutions (video, eLearning, facilitator-led, job aids)</li></ul><h3>Benefits That Benefit You</h3><ul><li>Competitive salary and 401(k) with employer match</li><li>Discretionary paid time off</li><li>Paid parental leave for all caregivers</li><li>Medical, Dental, and Vision plans</li><li>Fitness and wellness programs</li><li>Emotional and mental wellness support</li><li>Learning and professional development opportunities</li><li>And yes—we have snacks in our offices</li></ul>Benefits may vary depending on the nature of your employment and the location where you work.<div class="content-conclusion">Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our <a class="c-link c-link--underline" href="https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" rel="nofollow noopener noreferrer" target="_blank">Axon Privacy Web Form</a>. For more information, please see the Your California Privacy Rights section of our <a class="c-link c-link--underline" href="https://www.axon.com/candidateprivacypolicy" rel="nofollow noopener noreferrer" target="_blank">Applicant and Candidate Privacy Notice.</a>Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div>

Axon

Instructional Designer - Video and Digital Learning

GreenHouseAPI

Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support. Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.

<div class="content-intro"><h4>Join Axon and be a Force for Good.</h4>At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div>Your Impact Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach not only platform functionality, but also the technical concepts that underpin effective deployments, while translating real-world operational use cases into scalable enablement experiences.The ideal candidate is a strong cross-functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.What You'll Do Location: US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas) Travel: Approximately 50% Reports to: Sr. Director, RTO SaaS DeliveryKey ResponsibilitiesAdoption & Enablement Program Ownership<ul><li>Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.</li><li>Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.</li><li>Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.</li><li>Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.</li><li>Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.</li><li>Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.</li></ul>Curriculum and Internal Enablement<ul><li>Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.</li><li>Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.</li><li>Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.</li><li>Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.</li></ul>Instructor-Led Training Delivery<ul><li>Deliver high-quality instructor-led training to internal teams and external law enforcement customers.</li><li>Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.</li><li>Lead scenario-based sessions built around real-world operational use cases.</li><li>Independently deliver routine training without reliance on senior program managers.</li><li>Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.</li></ul>Sustainment, Escalations & Quality Validation<ul><li>Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.</li><li>Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.</li><li>Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.</li><li>Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.</li></ul>QualificationsRequired<ul><li>Proven experience delivering instructor-led training to professional audiences of more than 50 participants.</li><li>Experience developing and executing structured training or enablement programs.</li><li>Strong facilitation skills with the ability to engage both technical and operational audiences.</li><li>Demonstrated ability to teach functional workflows and applied technical concepts with credibility.</li><li>Ability to operate independently in front of customers and internal stakeholders.</li><li>Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.</li></ul>Strongly Preferred<ul><li>Background in law enforcement, public safety, emergency management, or similar operational environments.</li><li>Experience training or supporting public-sector customers.</li><li>Experience working with video management systems, real-time operations centers, or situational awareness platforms.</li><li>Hands-on experience supporting technical deployments or integrations in enterprise environments.</li></ul>High-level working knowledge of:<ul><li>IP networking fundamentals</li><li>RTSP and video streaming concepts</li><li>DVR/NVR systems and camera infrastructure</li><li>Network connectivity, ports, firewalls, and bandwidth considerations</li></ul><h4>Benefits that Benefit You</h4><ul><li>Competitive salary and 401k with employer match</li><li>Discretionary paid time off</li><li>Paid parental leave for all</li><li>Medical, Dental, Vision plans</li><li>Fitness Programs</li><li>Emotional & Mental Wellness support</li><li>Learning & Development programs</li><li>Employee Resource Groups (ERGs)</li><li>And yes, we have snacks in our offices</li></ul>Benefits listed herein may vary depending on the nature of your employment and the location where you work. <div class="content-conclusion">Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our <a class="c-link c-link--underline" href="https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" rel="nofollow noopener noreferrer" target="_blank">Axon Privacy Web Form</a>. For more information, please see the Your California Privacy Rights section of our <a class="c-link c-link--underline" href="https://www.axon.com/candidateprivacypolicy" rel="nofollow noopener noreferrer" target="_blank">Applicant and Candidate Privacy Notice.</a>Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div>

Sr Technical Program Manager I - Adoption and Enablement

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Instructional DesignerThe Intersect Group

Instructional Designer - Video and Digital LearningAxon

Sr Technical Program Manager I - Adoption and EnablementAxon

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