Retail Customer Experience Coordinator MarshallsRetail Customer Experience CoordinatorWyoming, MI$15–$15.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewCustomer Care Representative Oliver Healthcare PackagingCustomer Care RepresentativeGrand Rapids, MIEducation: 4-year degree in Business related field, or comparable experience Experience: 2 years of related customer service, sales or account management experience, or equivalent combination of education and experience Interpersonal Skills: Customer Orientation – ability to focus on the changing needs and wants of the customer Strong teamwork and problem-solving skills The ability to develop, maintain and strengthen partnerships with others inside or outside the organization Able to work independently or as member of a team; must be organized and meet deadlines in stressful situations. Technical Skills Strong Microsoft Office skills and experience with CRM, ERP and business applications Demonstrated ability to follow through on details and enter data into computers systems, CRM, ERP quickly and accurately Other Skills Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent learning and presentation skills.
Customer Care Representative Justin Goushaw Farm Bureau AgencyCustomer Care RepresentativeRockford, MIThis role focuses on supporting our customers, helping them navigate their insurance policies, and ensuring they receive the responsive and helpful service they deserve. If you enjoy working with people, solving problems, and being part of a supportive team environment, this could be a great opportunity to build a long-term career in the insurance industry.
NewCustomer Care Specialist (CCC - Grandville) The Highland River GroupCustomer Care Specialist (CCC - Grandville)Grandville, MichiganWhat You'll Be Doing: Connecting with Customers: You'll be the friendly voice on the phone and the helpful hand via email, assisting customers with scheduling deliveries, answering questions, and resolving any post-delivery concerns. Problem-Solving Pro: You'll use your detective skills to get to the heart of customer issues, finding creative solutions and alternatives to leave them smiling.
NewCustomer Care Agent - Relocate to Warroad, MN MarvinCustomer Care Agent - Relocate to Warroad, MNGrand Rapids, MI$23–$29 / hourWith operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Educate dealer partners on Marvin's Order Management software, products and warranty processes through virtual or in-person training.
NewCustomer Service Department Manager MeijerCustomer Service Department ManagerGrand Rapids, MichiganThe Customer Service Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence join Meijer within our East and West Grand Rapids store locations!—while helping shape the next generation of leaders.
Customer Service Representative - Automotive Manufacturing FlexCustomer Service Representative - Automotive ManufacturingCoopersville, MichiganCorrect follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations. Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
Customer Service Representative - Entry Level - Portland, MI Emily Smith Farmers InsuranceCustomer Service Representative - Entry Level - Portland, MIPortland, MI$40,000–$60,000 / yearInsurance licensing (Property & Casualty) preferred, or willingness to complete required licensing (Licensing support is available; required licenses must be obtained within 30 days of hire). Youll interact with customers by phone and in person, handle service requests, update records, and work closely with the team to ensure excellent service.
NewMI - Palliative Care Manager - Grand Rapids BesticaMI - Palliative Care Manager - Grand RapidsGrand Rapids, MIPrior program development experience preferred Experience in Electronic Medical Records and Microsoft Office products is required Strong interpersonal, communication, and leadership skills with a demonstrated ability to collaborate effectively across disciplines, and guide teams through periods of growth and change. Palliative Care Manager (LMSW) Full-Time | Grand Rapids, MI and Surrounding Areas If you re a social worker who feels that pull that sense that you re ready for more, ready to shape something meaningful, and ready to lead while staying grounded in the work you love this role is your moment.
NewDirector of Customer Service MarvinDirector of Customer ServiceGrand Rapids, MI$135,000–$180,000 / yearAs the Director of Customer Service, you'll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired throughout their journey with us. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
Spanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeGrand Rapids, MIFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
NewSr. Supervisor Customer Service Perrigo Co PlcSr. Supervisor Customer ServiceMIOversees end-to-end customer service operations, ensuring timely and accurate response to customer inquiries related to orders, pricing, product availability, shipments, billing, returns, chargebacks, and complaints. Provides leadership for order management processes, including manual and EDI purchase order handling, picklist processing, and customer master data maintenance in ERP systems.
Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK Farmers Group, Inc.Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OKMIRemote$18.23–$20.66 / hourHowever, applicants must reside within 50 miles of one of the following office locations to be eligible for future promotional opportunities: 5665 North Kraft Lake Drive, Caledonia, MI 49316. Job Location(s): US - MI - Grand Rapids, US - KS - Kansas City, US - MI - Caledonia, US - MO - Kansas City, US - OK - Oklahoma City - Candidates must reside within 50 miles of the designated Farmers corporate office for each location.
Customer Service Associate Mister Car Wash IncCustomer Service AssociateGrand Rapids, MIEnjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality‑type roles. Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience.
Customer Service Representative Circle K StoresCustomer Service RepresentativeGrand Rapids, MichiganThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Eyewear Customer Service/Sales Advisor MyEyeDr IncEyewear Customer Service/Sales AdvisorGrand Rapids, MIExperience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a "can do" attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction.
Customer Service Representative - State Farm Agent Team Member Scott Southland - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGrand Rapids, MIAs a Customer Service Representative - State Farm Agent Team Member with Scott Southland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - Automotive Manufacturing Flex LtdCustomer Service Representative - Automotive ManufacturingMICorrect follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations. Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
NewCustomer Service Representative GraybarCustomer Service RepresentativeGrand Rapids, MILet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Patient Care Technician - PCT Fresenius Medical CarePatient Care Technician - PCTHastings, MichiganAssist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Customer Support Technician Associate Corewell HealthCustomer Support Technician AssociateGrand Rapids, MIWorking with direct supervision, in a fast-paced, changing environment, and while meeting or exceeding the defined levels for service and customer satisfaction, serves as the first point of Information Services (IS) contact for Corewell Health users who report hardware or software issues. Following the appropriate processes, policies and procedures, creates concise, timely and detailed written documentation of activities related to service requests, which include incidents, requests and change orders.
Customer Service Representative PREMIER GRAPHICS LLCCustomer Service RepresentativeWyoming, MI$16.75–$18 / hourThis role is perfect for someone who enjoys staying organized, solving problems, keeping projects moving and helping customers feel taken care of every step of the way. From vehicle wraps and fleet graphics to storefront signs, trade show gear, custom apparel, promotional products, and more - We help brand out from the crowd in a big way.
Grand Rapids - Lawn Care Specialist / General Labor Naturescape IncGrand Rapids - Lawn Care Specialist / General LaborMIFor the benefit of our employees, customers, and anyone who interacts with Naturescape, we are proud to provide safe and healthy working conditions at all of our branches and are proud to be a drug-free workplace, including marijuana and THC. You drive company vehicles to customer locations where you work to efficiently provide lawn care, lawn aeration, mowing, trees, shrub care, and pruning, mosquito control, and snow removal.
NewMI - Palliative Care Manager - Grand Rapids GlobalPoint HCMI - Palliative Care Manager - Grand RapidsGrand Rapids, MIPrior program development experience preferred Experience in Electronic Medical Records and Microsoft Office products is required Strong interpersonal, communication, and leadership skills with a demonstrated ability to collaborate effectively across disciplines, and guide teams through periods of growth and change. Palliative Care Manager (LMSW) Full-Time | Grand Rapids, MI and Surrounding Areas If you re a social worker who feels that pull that sense that you re ready for more, ready to shape something meaningful, and ready to lead while staying grounded in the work you love this role is your moment.
NewMI - Palliative Care Manager - Grand Rapids Ambe Healthcare StaffingMI - Palliative Care Manager - Grand RapidsGrand Rapids, MIPrior program development experience preferredExperience in Electronic Medical Records and Microsoft Office products is requiredStrong interpersonal, communication, and leadership skills with a demonstrated ability to collaborate effectively across disciplines, and guide teams through periods of growth and change. Job Description: Palliative Care Manager (LMSW) Full-Time | Grand Rapids, MI and Surrounding AreasIf youre a social worker who feels that pull that sense that youre ready for more, ready to shape something meaningful, and ready to lead while staying grounded in the work you love this role is your moment.
Customer Service Center Manager ChoiceOne Financial Services, Inc.Customer Service Center ManagerSparta, MIProblem Solving - Identifies and resolves problems in a timely manner; gathers and analyzed information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; handing complaints and resolving problems.
Customer Service Representative Graybar Electric Co IncCustomer Service RepresentativeGrand Rapids, MILet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Pharmacy Customer Service Associate Walgreen CoPharmacy Customer Service AssociateGrand Rapids, MI$16–$18 / hourPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Customer Service Associate - Temporary Walgreen CoCustomer Service Associate - TemporaryMI$15–$17.50 / hourModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Customer Service Associate Walgreen CoCustomer Service AssociateHolland, MI$15–$17.50 / hourModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Eyewear Customer Service/Sales Advisor MyEyeDr.Eyewear Customer Service/Sales AdvisorRockford, MIFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best.
Customer Experience Coord Marshalls of MACustomer Experience CoordGrand Rapids, MichiganCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Retail Customer Experience Coordinator Marshalls of MARetail Customer Experience CoordinatorWyoming, MichiganCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Registered Nurse (RN) Clinical Care Supervisor Nights Mary Free Bed Rehabilitation HospitalRegistered Nurse (RN) Clinical Care Supervisor NightsGrand Rapids, MichiganThis includes working with all staff to assure that nursing care is delivered consistently according to established policies, procedures, and protocols including activities such as creating equitable staffing assignments, mentoring new staff, ensuring nursing presence at and preparedness for team conferences, communication to and follow up with physicians, safety monitors, and timely follow up on occurrence reports as well as customer service recovery as needed. When process, policy, or procedure changes are developed by the Chief Nursing Office or Nursing Directors, the Clinical Care Supervisor is responsible for directing staff to the information, assist with implementation of the changes, working with staff to complete competencies as needed, and providing feedback to the Nursing Directors.
Residential Care Coordinator - 3rd shift - 3 tens Cherry HealthResidential Care Coordinator - 3rd shift - 3 tensGrand Rapids, MichiganWith a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. Together, we work to address health issues (including behavioral health issues) and other reentry needs i.e., employment, education, housing, and fostering connections to help justice system involved persons successfully reintegrate back into their respective communities.
Floor Care Specialist (Equipment) Mary Free Bed Rehabilitation HospitalFloor Care Specialist (Equipment)Grand Rapids, MichiganMary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.
Floor Care Specialist Mary Free Bed Rehabilitation HospitalFloor Care SpecialistGrand Rapids, MichiganMary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.
Customer Relations Representative - State Farm Agent Team Member Scott Southland - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberGrand Rapids, MIAs a Customer Relations Representative - State Farm Agent Team Member with Scott Southland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Registered Nurse (RN) – Inpatient Acute Care Rotating Schedule Mary Free Bed Rehabilitation HospitalRegistered Nurse (RN) – Inpatient Acute Care Rotating ScheduleGrand Rapids, MichiganRegistered Nurse (RN) – Inpatient Acute Care Rotating ScheduleVariable (United States of America) This unique Registered Nurse role alternates between six consecutive weeks on day shift and six consecutive weeks on night shift, allowing you to experience the full continuum of inpatient care. These units provide intensive rehabilitation and hospital-level nursing care , giving RNs the opportunity to manage high-acuity patients, collaborate with interdisciplinary teams, and make a meaningful impact on patient recovery and independence.
NewRegistered Nurse (RN) – Inpatient Acute Care Mary Free Bed Rehabilitation HospitalRegistered Nurse (RN) – Inpatient Acute CareGrand Rapids, MichiganWhen risks to employee safety are identified (self or others), each RN will take appropriate steps to reduce those risks, communicate with the Nursing Supervisor(s) and to maintain a physical work environment that reflects the high-quality nursing services delivered at Mary Free Bed. Student Preceptor and Mentoring – As assigned by a Clinical Care Coordinator or Nurse Educator, each RN will collaborate with colleagues, the Clinical Care Coordinator and Nurse Educator to provide a valuable clinical rotation for RN students.
Customer Service Delivery Driver - 4 day work week! CarvanaCustomer Service Delivery Driver - 4 day work week!Grand Rapids, MI$17–$19 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Service Delivery Driver - 4 Day Work Week! CarvanaCustomer Service Delivery Driver - 4 Day Work Week!Zeeland, MI$17–$19 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Service Delivery Driver CarvanaCustomer Service Delivery DriverRockford, MI$17–$19 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Service Delivery Driver - 4 Day Work Week! Carvana CoCustomer Service Delivery Driver - 4 Day Work Week!Wyoming, MI$17–$19 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Experience Representative Virginia Tile CompanyCustomer Experience RepresentativeGrand Rapids, MichiganAs a Customer Experience Representative , you will be a key part of our customer experience team, providing knowledgeable support, expert product guidance, and seamless order processing. Virginia Tile Company is a leading wholesale distributor of premium tile products for residential and commercial applications.
Pharmacy Customer Service Assoc. Cert Walgreen CoPharmacy Customer Service Assoc. CertByron Center, MI$16–$18 / hourPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Psych Support Staff Urgent Care Full Time Pine Rest Christian Mental Health ServicesPsych Support Staff Urgent Care Full TimeGrand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Offers administrative support including but not limited to the following tasks: answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules (i.e. referral scheduling, maintaining of cancellation list and coordinating model of care appointments).
Licensed Practical Nurse (LPN) – Inpatient Acute Care Mary Free Bed Rehabilitation HospitalLicensed Practical Nurse (LPN) – Inpatient Acute CareGrand Rapids, MichiganThese units provide intensive rehabilitation and hospital-level nursing care, offering LPNs the opportunity to deliver skilled bedside care, support patients through complex recovery journeys, and collaborate closely with RNs and interdisciplinary teams to promote patient safety, independence, and functional progress. Monitor department work hours (including vacation and holiday schedules), personnel, work assignments, etc., to ensure proper workflow and adequate staffing levels in compliance with state minimum regulations budgeted PPD hours.
Full-Time Bi-Lingual Customer Service Center Representative ChoiceOne Financial Services, Inc.Full-Time Bi-Lingual Customer Service Center RepresentativeSparta, MIProblem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. ### Essential Duties and Responsibilities Provide friendly, helpful service to our English and Spanish speaking customers that promotes financial discipline by: Preparing for daily interactions with a professional mindset and an organized workstation.
Multi-Location Customer Service Specialist Sherwin-Williams CoMulti-Location Customer Service SpecialistGrand Rapids, MIThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.