Customer Service Representative / Inbound Call Center South Shore HealthCustomer Service Representative / Inbound Call CenterWeymouth, MA$18.20–$26 / hourj- Acts as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, Pediatric Meal Service, Maternity Services. 3- Provides class/program registration for all Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital educational programs and South Shore Hospital's Community Benefits Programs.
Customer Care Supervisor VRC CompaniesCustomer Care SupervisorHudson, NH$45,000–$55,000 / yearAs part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. Summary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call center agents with a strong emphasis of First Contact Resolution.
NewSenior Director, Customer Care Sequel Med TechSenior Director, Customer CareManchester, New HampshireRequired Knowledge, Skills and Abilities: Demonstrated ability to leverage customer insights, operational and business data to develop and execute strategic initiatives, including process improvement, automation, AI-enabled technologies, and digital transformation efforts that enhance customer experience, improve efficiency, contain costs, and deliver measurable business outcomes. Environmental/Safety/Physical Work Conditions Ensures environmental consciousness and safe practices are exhibited in decisions Use of computer and telephone equipment and other related office accessories/devices to complete assignments May work extended hours during peak business cycles Physical requirements such as lifting specific weights Some travelling is expected
Director, Customer Service, Dentaquest Sun Life FinancialDirector, Customer Service, DentaquestWellesley, MA$114,600–$171,900 / yearThe Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.
Customer Service Representative Cooling Unlimited, Inc.Customer Service RepresentativeReading, MAFull timeWhat You'll OwnScheduling and dispatching HVAC service callsManaging incoming calls and customer requestsKeeping technicians' days running efficientlyCommunicating updates between customers and field teamsSupporting maintenance program promotion and follow-upsWhat You'll Be DoingAnswering calls and creating a strong first impressionBooking and prioritizing service appointmentsHandling urgent/emergency requests with confidenceCoordinating with technicians throughout the dayFollowing up with customers to ensure satisfactionAssisting with light admin tasks and team supportWhat You Bring1–2+ years in customer service, call center, or inside salesStrong multitasking and organizational skillsClear, professional communication (phone + written)Comfortable working in a fast-paced, high-call environmentSolid computer skills (Word, Excel, Outlook; typing 30+ WPM)Detail-oriented with a "get it done" attitudeNice to Have:HVAC, plumbing, or skilled trades experienceServiceTitan or similar dispatch softwareApply today and become the voice and backbone of our service team. You'll handle a steady flow of calls, coordinate with techs in the field, and keep schedules and customers on track.
Call Center Rep Tufts MedicineCall Center RepBoston, MA$17–$20.77 / hourResearches self-pay credit balances and prepare for check refunds, refund of credit card payments through current system as required or transfer payments to other open accounts per hospital procedure. In addition, this role focuses on performing the following Customer Service duties: Guides the patient through the healthcare system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
Customer Care Representative The Panther GroupCustomer Care RepresentativeE Boston, MAThe CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests. Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
NewCustomer Rep Operator Communications Center Brigham and Women's HospitalCustomer Rep Operator Communications CenterBoston, MA$17.71–$22.79 / hourThese values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees.
Medicare Call Center Representative Humana IncMedicare Call Center RepresentativeMARemote$39,000–$49,400 / yearWork at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.
Member Service Advisor - Contact Center (M-F 10am-3pm) Navigant Credit UnionMember Service Advisor - Contact Center (M-F 10am-3pm)Lincoln, RIPart timeOur mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Member Services: Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues.
NewMember Service Advisor - Contact Center Navigant Credit UnionMember Service Advisor - Contact CenterLincoln, RIFull timeOur mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Member Services: Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues.
Sales Call Center Representative Goldfish Swim School MilfordSales Call Center RepresentativeMilford, MAPart timeWe love our employees and reward hard work with shout out awards, gift cards and fun social events! Certificates and Licenses: Lifeguard, CPR/AED and First Aid certification required and will be provided during training.
Senior Manager, Customer Service (Dentaquest) Sun Life FinancialSenior Manager, Customer Service (Dentaquest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Patient Experience Representative- ORL Call Center Boston Children's HospitalPatient Experience Representative- ORL Call CenterBoston, MAWorks under close supervision to provide administrative and customer service support within the Call Center, ensuring a positive patient and family experience through efficient coordination of scheduling, registration, and service-related inquiries. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
NewPharmacy Technician - Customer Care Specialist Onco360Pharmacy Technician - Customer Care SpecialistWaltham, MassachusettsRemoteOnco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer s. Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
Call Center Rep Level I UCHC | Upham's Corner Health CenterCall Center Rep Level IBoston, MA$18–$25 / hourThe Representative follows all call and walk-in protocols as trained, including appropriate greeting, answering and handling of calls and/or walk-ins, patient identification, demographic, account, and insurance verification, PCP assignment, appointment history review and scheduling protocols, telephone encounter documentation, and accurate and complete data entry and documentation in all computer systems, including the Electronic Medical Record (EMR) system. Administratively triage patients presenting with an urgent need for an appointment and interface with the Triage Nurse and/or Urgent Care clinical staff on scheduling a Urgent Care, Same Day appointment, or transfer to a nurse regarding advice to go to the Emergency Room, discharge planning and/or critical results.
NewCall Center Telephone Banker Macpower Digital Assets Edge Private LimitedCall Center Telephone BankerLincoln, RIJob Summary: We have multiple job position opened for Call Center Banker (Call Center Specialist) and as a Call Center Banker (Call Center Specialist) you will listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport, and handling objections.
NewCall Center Representative - Full Time - 38 Hours SOLUTIONHEALTHCall Center Representative - Full Time - 38 HoursNashua, NHAnchored by Southern New Hampshire Medical Center-a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence-we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Job Description: Who We Are: Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home.
NewCall Center Representative - Full Time - 38 Hours SolutionHealthCall Center Representative - Full Time - 38 HoursNashua, New HampshireAnchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. This role requires professionalism, accuracy, and the ability to stay calm under pressure while supporting the daily communication needs of the organization.
NewCall Center Operator II Mass General BrighamCall Center Operator IIBoston, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.