Responsible for proactive customer communications as it relates to quality & food safety, enhancing, training, and streamlining complaint (case) handling procedures, monitoring and providing proactive trend assessments from both internal and external sources of data, partnering with Customer Service within Service Cloud to drive resolution and satisfaction, engage in customer meetings to seek opportunities to improve customer experience, and provide proactive and periodic status updates to internal stakeholders. Major Duties and Responsibilities: Responsible for key customer account support from quality assurance perspective: Commercialization process, documentation fulfillment, expectations & policy review, plant audit preparation, coordination of internal resources, escalation of risks, and complaints management.