Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterMIRemoteli>Must reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Customer Engagement Center (CEC) - Care Operations Program Lead Stellantis NVCustomer Engagement Center (CEC) - Care Operations Program LeadAuburn Hills, MIThe role will manage the supplier operations and utilization of all channels of customer communication (i.e. click to call from chat, direct phone support, SMS messaging, IVR, chatbot automation, etc.) and be able to oversee / offer a smooth, omni channel approach to interact with customers. This role oversees complex complaint handling, multi-touch case management, and escalations requiring cross-functional coordination, while ensuring strong supplier performance, SLA adherence, and continuous improvement.
Michigan Claim Customer Service Representative AAA Southern New EnglandMichigan Claim Customer Service RepresentativeDetroit, MI$19–$22 / hourBy continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.
Call Center Customer Services Specialist (11:30am-8pm Hybrid/Troy, MI) - Health Alliance Plan Henry Ford HospitalCall Center Customer Services Specialist (11:30am-8pm Hybrid/Troy, MI) - Health Alliance PlanTroy, MIGeneral Summary: This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow-up and courteous and prompt resolution to internal and external customer inquiries by conducting thorough investigations and fully educating customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate and resolve service failures. Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; Contact internal/external customers (by phone/or in writing), as needed, to ensure timely resolution and follow-up to inquiry.
Pro Sales Customer Care Representative TTECPro Sales Customer Care RepresentativeDearborn, MIAbility to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Pro Sales Customer Care Representative TTEC Holdings IncPro Sales Customer Care RepresentativeDearborn, MIAbility to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Customer Care Reporting \u0026 Analytics Specialist Stellantis NVCustomer Care Reporting \u0026 Analytics SpecialistAuburn Hills, MIp>Within the Mopar Customer Care team, the Reporting and Analytics Specialist is responsible for data analysis, report generation and consumer intelligence insights on the data collected by the Customer Care team. Power BI developer to connect multiple data points to present actionable dashboards for end users within Mopar, Customer Care & Stakeholders.
Customer Care Representative TTECCustomer Care RepresentativeDearborn, MIManeuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: o Utilizing available resources to accurately respond to customer inquiries through appropriate channels. · Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.
NewFrench Bilingual Customer Care Representative (Hybrid in Dearborn) TTECFrench Bilingual Customer Care Representative (Hybrid in Dearborn)Dearborn, MIp style="margin:0in 0in 7.5pt 0.25in;text-indent:-0.25in">· Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: · Utilizing available resources to accurately respond to customer inquiries through appropriate channels. · Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.
Customer Care Representative TTEC Holdings IncCustomer Care RepresentativeDearborn, MIul>Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: o Utilizing available resources to accurately respond to customer inquiries through appropriate channels. Achieve 'world-class' service with each member where 'world-class' is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.
French Bilingual Customer Care Representative (Hybrid in Dearborn) TTEC Holdings IncFrench Bilingual Customer Care Representative (Hybrid in Dearborn)Dearborn, MIul>Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: Utilizing available resources to accurately respond to customer inquiries through appropriate channels. Achieve 'world-class' service with each member where 'world-class' is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.
Customer Care Representative - Regional Omnichannel MSC Industrial Direct Co IncCustomer Care Representative - Regional OmnichannelSouthfield, MI$16.78–$26.39 / hourli>Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
Customer Enhancement Program Management, Process, \u0026 Knowledge Specialist Stellantis NVCustomer Enhancement Program Management, Process, \u0026 Knowledge SpecialistAuburn Hills, MIThe Process & Knowledge Specialist oversees process definition, continuous process improvement, assessments, enhancements to automation, enablement of business processes, and the development, authoring, and publication of associated program management plans and knowledge content in collaboration with various stakeholders including the Customer Enhancement team, Customer Care functions, ICT, 3rd party Contact Center Business Partners, and potentially Technical and/or Program Management External Partners. This role resides within the Business Development and Customer Enhancement team of NA Customer Care and supports the Contact Center and Business Operations in addition to organizational functions with the core responsibility to lead the design and definition enablement and continuous improvement of Customer Care programs ensuring alignment with business objectives, KPIs, customer journey expectations, and digital transformation initiatives.
Patient Service Representative - Call Center University Physician GroupPatient Service Representative - Call CenterDetroit, MichiganAdditionally, the Patient Service Representative (PSR) – Call Center position will perform reception and clerical duties in an outpatient clinical setting which involves constant interaction with patients, Physicians, and other clinical team members. They provide excellent customer service when answering incoming calls from patients and the public, schedule appointments, make follow-up phone calls, address complaints, troubleshoot problems and provide information to patients and public.
Customer Care Representative - Omnichannel MSC Industrial Direct Co IncCustomer Care Representative - OmnichannelSouthfield, MI$16.29–$22.23 / hourli>Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
Call Center Banking Specialist Qualfon, Inc.Call Center Banking SpecialistDetroit, MIOur mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
Call Center Banking Specialist- Afternoons Qualfon, Inc.Call Center Banking Specialist- AfternoonsDetroit, MIOur mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
Call Center Banking Specialist QualfonCall Center Banking SpecialistHighland Park, MichiganOur mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
NewCall Center Banking Specialist- Days QualfonCall Center Banking Specialist- DaysHighland Park, MichiganOur mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
Call Center Banking Specialist- Afternoons QualfonCall Center Banking Specialist- AfternoonsHighland Park, MichiganOur mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
Inbound Call Center Associate United Wholesale Mortgage LLCInbound Call Center AssociatePontiac, MIAll it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients. As a Customer Care Servicing Specialist, you'll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed.
Manager, Voice of the Customer and Performance Analytics Stellantis NVManager, Voice of the Customer and Performance AnalyticsAuburn Hills, MIBuild and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.
Loan Specialist - Call Center Qualfon, Inc.Loan Specialist - Call CenterDetroit, MIp>Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. Location: Highland Park, MI | Pay: $19.25 per hour |Multiple Shifts Available- Hours of operation:7am-11pm Mon-Fri, 9am-9pm Sat, and 9am-6pm Sun.
Loan Specialist - Call Center QualfonLoan Specialist - Call CenterHighland Park, Michiganp style="margin: 0px;" data-start="918" data-end="1391">• Answer inbound calls related to consumer loans and banking accounts• Assist with checking, savings, CDs, and credit card inquiries• Help customers recover online banking credentials• Process account updates, balance transfers, and authorized user requests• Handle fraud-related and payment authorization questions• Document interactions accurately and follow banking regulations• Deliver professional, empathetic customer service on every call. At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team. .
Inbound Call Center Associate United Wholesale MortgageInbound Call Center AssociatePontiac, Michiganli>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
Entry Level Mortgage Call Centers United Wholesale MortgageEntry Level Mortgage Call CentersPontiac, Michiganli>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
Call Center Support Agent United Wholesale MortgageCall Center Support AgentPontiac, Michiganli>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
Entry Level Mortgage Call Center United Wholesale MortgageEntry Level Mortgage Call CenterPontiac, Michiganli>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
NewConsultant - Call Center Transformation McKinsey & Co IncConsultant - Call Center TransformationDetroit, MIp>As a Specialist in McKinsey's world-class Operations Practice you will be responsible for blending strategic thinking with hands-on implementation and defining operational strategies to help our clients around the world solve their most critical problems. You will help drive the vision for the new horizons of agentic and AI in customer care; defining new frameworks, innovative approaches, solution designs, and diagnostic assets that drive measurable client impact.
Calling All Client Service Stars - Entry Level Call Center United Wholesale MortgageCalling All Client Service Stars - Entry Level Call CenterPontiac, Michiganli>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
Assistant Manager - Call Center VenteonAssistant Manager - Call CenterTroy, MI$62,000–$70,000 / yearAssist the Contact Center Manager in leading the department ensuring finance institution members consistently receive an elevated level of service through via video, telephone, chat, text messages, emails, etc. You will assist the Call Center Manager in training, coaching and mentoring call center representatives on superior customer service, support, and inside sales of credit union products.
Calling All Client Service Stars Entry Level Call Center United Wholesale Mortgage LLCCalling All Client Service Stars Entry Level Call CenterPontiac, MIli>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court. All it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
Call Center Supervisor Gesher Human ServicesCall Center SupervisorDetroit, MIp>Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. The Call Center Supervisor provides day-to-day leadership, coaching, and quality oversight for Call Center Specialists delivering phone-based career services orientation to Detroit residents.
Customer Support Representative - Insurance Annuities DXC Technology CoCustomer Support Representative - Insurance AnnuitiesDetroit, MIp>Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. Responsibilities Respond to customers, agents and broker/dealer's requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
Retail Sales Consultant AT&T IncRetail Sales ConsultantMadison Heights, MI$40,000–$63,000 / yearp>Country Code+1+1242+1246+1264+1268+1284+1340+1441+1473+1649+1664+1670+1671+1684+1758+1767+1784+1849+1868+1869+1876+1939+20+211+212+213+216+218+220+221+222+223+224+225+226+227+228+229+230+231+232+233+234+235+236+237+238+239+240+241+242+243+244+245+248+249+250+251+252+253+254+255+256+257+258+261+262+264+265+266+267+268+269+27+290+291+297+298+299+30+31+32+33+34+345+350+351+352+353+354+355+356+357+358+359+36+370+371+372+373+374+375+376+377+378+379+380+381+382+385+386+387+389+39+40+41+420+421+423+43+44+45+46+47+48+49+500+501+502+503+504+505+506+507+508+509+51+52+53+54+55+56+57+58+590+591+593+594+595+596+597+598+599+60+61+62+63+64+65+66+670+672+673+674+675+676+677+678+679+680+681+682+683+685+686+687+688+689+690+692+7+77+81+82+84+850+852+853+855+856+86+872+880+886+90+91+92+93+94+95+960+961+962+963+964+965+966+967+968+970+971+972+973+974+975+976+977+98+992+993+994+995+996+998Phone Number. Job CategorySelect a Job CategoryB2B SalesBilingualCall CenterCorporateCustomer ServiceCybersecurityData and AnalyticsDeveloperEarly Careers & InternshipsField SalesFinanceGovernment SupportHuman ResourcesInstallation TechnicianInternshipsLegalMarketing & Public RelationsPart TimeRetailSalesSecurity ClearanceSupply ChainTechnicianTechnologyWork From Home.
Medical Support Assistant (Advanced) U.S. Department of Veterans AffairsMedical Support Assistant (Advanced)Southfield, MI$54,773–$71,204 / yearOther assignments at this level include, but are not limited to: Process incoming patient secure messaging and coordinates with care team as appropriate; participates in team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.
Project Management - Project Manager LancesoftProject Management - Project ManagerAuburn Hills, MI$50Key ResponsibilitiesLead all project management activities to manage the overall program execution within scope and financials (program budget), focused on enhancing the NA customer service CRM platforms, tools, customer and contact center agent facing digital channels including voice, chat, SMS, web, and mobile, and associated operational customer service processes with the integration and implementation of AI and business process automations. This role serves as a bridge between the ICT technology and business systems management teams, 3rd Party technology and solution partners, and the Clients Customer Care Business Development, Customer Enhancement, Business Operations, and other Parts & Services business stakeholder teams, ensuring all project use cases are delivered on time, within scope, and aligned to targeted program objectives and KPIs.
Xfinity Home Advanced Support Tech Comcast CorpXfinity Home Advanced Support TechMIWith a strong emphasis on billing and technical support, you'll use advanced tools and systems to troubleshoot, resolve service orders, and enhance the customer experience while promoting and upselling cutting-edge products and services. In this high-energy, customer-focused role, you'll be the go-to expert at resolving Xfinity Home (Security Services) complex issues, supporting customers and field technicians nationwide.