Researches water meter installations and associated problems for customers and contractors; Receives, delegates and processes customer service work orders; Determines necessity of locking or removing meters; cuts water services off and on as warranted; Inspects meter problems in the field as necessary; reads meters and conducts meter tests; cleans out meter boxes; Investigates and reports water theft; Provides efficient, professional and courteous customer service at all times; Maintains accurate and up-to-date customer records; Prepares correspondence and records regarding customer accounts; Performs general clerical work as required, including but not limited to preparing records and correspondence, entering and retrieving computer data, copying and filing documents, processing daily mail, sending and receiving faxes, answering the telephone, etc. Work environment may involve exposure to bright / dim light, extreme heat and/or cold, wet or humid conditions, dusts and pollen, animals / wildlife, traffic, moving machinery, electrical shock; and is dynamic that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.