You will collaborate and interact with cross-functional Phenom teams like Engineering/Development, Product, Customer Value, and Account Management, as well as other roles within Global Customer Care (GCC) like Managed Services, Operations, and Tier 1/Tier 2 Support Engineers. Collaborate with Implementation teams for internal hand-off to support, drive customer onboarding to support (external hand-off), run/participate in client calls including regular checkpoints for escalations and monthly/quarterly support metrics reviews.