Customer Care Supervisor Vital Records ControlCustomer Care SupervisorNHSummary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call center agents with a strong emphasis of First Contact Resolution. Coaching & Training: Skilled at training team members utilizing multiple training techniques and providing continuous training, growth, and mentorship.
Manager, Customer Care Enablement Remote ezCater, Inc.Manager, Customer Care Enablement RemoteBoston, MARemoteThis leader builds scalable enablement infrastructure in a rapidly evolving technology environment, influencing across Customer Care leadership, BPO partners, and cross-functional stakeholders to raise the bar on performance, quality, and learning outcomes. This role owns the strategy, execution, and continuous improvement of the programs that make Customer Care teams exceptional - spanning Quality Assurance (QA), Instructional Design (ID), Training, and ToolShed (employee development).
Pharmacy Technician - Customer Care Specialist Onco360Pharmacy Technician - Customer Care SpecialistWaltham, MassachusettsRemoteOnco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer s. Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
Lead Customer Care Representative (East Boston, MA) The Panther GroupLead Customer Care Representative (East Boston, MA)East Boston, MAThis role will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests. Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests .
Customer Care Manager II PulteGroup IncCustomer Care Manager IIWestborough, MA$37–$44 / hourHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
Customer Care Manager ICP GroupCustomer Care ManagerAndover, MAFull timeIn this role you will be responsible for the following: Lead, coach, and manage a team of Supervisors and Customer Care Representatives across daily activities including order entry, phone support, and Salesforce case management. Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets.
Customer Care Specialist Aqua-Tots Swim SchoolCustomer Care SpecialistBraintree, MAPart timeAnswering phones, giving tours, scheduling and rescheduling customers- ability to learn new point of sales system. We provide training, schedules that work for all ages, weekend nights OFF and a chance to be a part of an amazing team!
Customer Care Representative The Panther GroupCustomer Care RepresentativeSaugus, MAThe CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests. Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
Customer Care Coordinator PulteGroup IncCustomer Care CoordinatorWestborough, MA$32–$36 / hourHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
Customer Care Representative Tier II CMC EnergyCustomer Care Representative Tier IIMassachusettsThe final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, certifications, etc. Meet individual performance metrics consistently, including adherence, number of scheduled appointments, number of completed appointments, QA scores, and appointment cancellation rate. .
Customer Care Consultant JushiCustomer Care ConsultantTyngsborough, MassachusettsOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Air Logistics Customer Care Specialist Kuehne + Nagel International AGAir Logistics Customer Care SpecialistWakefield, MAThe Customer Care Specialist will with pro-active customer communication and problem resolution, and in parallel with engagement of relevant stakeholders, ensure that customer needs are met efficiently and effectively. With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations.
NewU-Box Customer Care Representative (CDL) U-HaulU-Box Customer Care Representative (CDL)Abington, MA$24–$26 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
NewCustomer Care Representative III CMC EnergyCustomer Care Representative IIIMassachusettsThe final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, certifications, etc. $45,300.00 - $61,230.00.
Customer Care Associate, II Vericel CorpCustomer Care Associate, IIBurlington, MA$52,000–$60,000 / yearThis role partners closely with sales representatives, healthcare providers, and internal teams to deliver a high-quality customer experience and support life-impacting therapies. Our commitment to innovation, patient-centered focus, and scientific excellence drives us to develop groundbreaking treatments including MACI (knee cartilage repair), Epicel and Nexobrid (burn care).
Customer Care (L3)- Medical Imaging PaxeraHealthCustomer Care (L3)- Medical ImagingNewton, MARemoteFull timeTheir unique mix of skills and qualifications matches our customers’ needs, to ensure the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future. Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services.
Customer Care L3 - Medical Imaging - Hybrid PaxeraHealthCustomer Care L3 - Medical Imaging - HybridNewton, MARemoteFull timeTheir unique mix of skills and qualifications matches our customers’ needs, to ensure the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future. Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services.
U-Box Customer Care Representative (CDL) U-Haul International IncU-Box Customer Care Representative (CDL)Abington, MA$24–$26 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Customer Care Representative ICP GroupCustomer Care RepresentativeAndover, MAFull timeICP Group is organized into two separate business groups, ICP Building Solutions Group and ICP Industrial Solutions Group, comprised of market leading brands known for innovation, quality, and performance. Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets.
Customer Care Advisor Circle Internet Financial LLCCustomer Care AdvisorBoston, MARemote$29.50–$41 / hourCircle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. What you'll be responsible for: You'll be a part of a truly amazing team of people working directly with customers around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction.
Customer Care Specialist Wakefield Thermal SolutionsCustomer Care SpecialistSalem, New HampshireWorking closely with teammates, sales leadership, and production teams, this individual manages order processing, communication, and coordination across departments to ensure accurate, timely fulfillment. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components.
Customer Care Coordinator TruGreen Companies L.L.C.Customer Care CoordinatorFranklin, MA$35,001–$63,002 / yearCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service.
Customer Care Coordinator TruGreenCustomer Care CoordinatorFranklin, MassachusettsCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service.
Customer Service Representative South Shore Health Systems IncCustomer Service RepresentativeWeymouth, MA$16.16–$21.75 / hourj - Acts as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, Pediatric Meal Service, Maternity Services. 3 - Provides class/program registration for all Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital educational programs and South Shore Hospital's Community Benefits Programs.
NewCustomer Service Gate Agent (Full-Time) Piedmont AirlinesCustomer Service Gate Agent (Full-Time)Manchester, New HampshireThis role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Senior Manager of Customer Support Suno, Inc.Senior Manager of Customer SupportBoston, MAWe are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). Hands-on work operating tiered support models across distinct customer segments, including free and paid subscribers, enterprise or API clients, and high-profile creators or artists, with a strong sense of when and how to escalate and how to calibrate the experience for each tier.
Senior Manager of Customer Support SunoSenior Manager of Customer SupportBoston, MassachusettsWe are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). Hands-on work operating tiered support models across distinct customer segments, including free and paid subscribers, enterprise or API clients, and high-profile creators or artists, with a strong sense of when and how to escalate and how to calibrate the experience for each tier.
NewDirector, Customer Success Data and Analytics Engineering Toast IncDirector, Customer Success Data and Analytics EngineeringBoston, MA$217,000–$347,000 / yearHands-on experience with modern data stack tools -- Snowflake, dbt, or equivalent -- including building or maintaining a semantic layer that ensures consistent metric definitions across BI tools, notebooks, and AI agents. Experience designing data models with AI consumption in mind -- structuring for retrieval versus pre-calculation tradeoffs, ensuring predictability of outputs, and understanding that documentation is infrastructure, not overhead.
Part Time Customer Experience Manager The Michaels Companies IncPart Time Customer Experience ManagerSalem, NHPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Service Supervisor/Manager (Part-Time) The Michaels Companies IncCustomer Service Supervisor/Manager (Part-Time)Everett, MA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Service Mgr The Michaels Companies IncCustomer Service MgrNewton, MA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: Leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Service Mgr *2 The Michaels Companies IncCustomer Service Mgr *2Newton, MA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager Full Time The Michaels Companies IncCustomer Experience Manager Full TimeMA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: • leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Regional Sales Director, Large Enterprise Customer Base Workday IncRegional Sales Director, Large Enterprise Customer BaseBoston, MA$174,000–$261,000 / yearThe Enterprise Management Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).
Customer Service Advisor - English Foundever GroupCustomer Service Advisor - EnglishMAAmong your attributes: • Responding to a wide variety of customer cases via phone and email • Listening carefully to customer requests and demonstrating understanding • Opting for the best route (appeal process) to handle the customer case • Remaining professional and calm in all situations • Recording and documenting customer cases in the appropriate tool • Demonstrating an attitude that reflects the best possible image of the company. As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1).
Customer Service Advisor - English Foundever Operating CorpCustomer Service Advisor - EnglishMAAmong your attributes: • Responding to a wide variety of customer cases via phone and email • Listening carefully to customer requests and demonstrating understanding • Opting for the best route (appeal process) to handle the customer case • Remaining professional and calm in all situations • Recording and documenting customer cases in the appropriate tool • Demonstrating an attitude that reflects the best possible image of the company. As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1).
Customer Service Advisor - Bilingual (English & French) Foundever GroupCustomer Service Advisor - Bilingual (English & French)MAHandle a wide variety of customer cases via phone and email in both English and French • Listen attentively, identify customer needs, and demonstrate clear understanding and empathy • Choose the most appropriate resolution path for each case and ensure proper follow-up • Maintain composure and professionalism at all times • Accurately record, update, and document customer cases in the designated tools. In addition to a permanent contract (CDI), social security coverage, private health insurance, and transportation provided for late shifts, Foundever offers: • Certification training • Uncapped sales bonus • Performance bonus • Competitive and evolving salary • CNSS enrollment • Private health insurance.
Customer Service Advisor - Bilingual (English & French) Foundever Operating CorpCustomer Service Advisor - Bilingual (English & French)MAHandle a wide variety of customer cases via phone and email in both English and French • Listen attentively, identify customer needs, and demonstrate clear understanding and empathy • Choose the most appropriate resolution path for each case and ensure proper follow-up • Maintain composure and professionalism at all times • Accurately record, update, and document customer cases in the designated tools. In addition to a permanent contract (CDI), social security coverage, private health insurance, and transportation provided for late shifts, Foundever offers: • Certification training • Uncapped sales bonus • Performance bonus • Competitive and evolving salary • CNSS enrollment • Private health insurance.
Regional Director Hearing Care - MA/ME/NY/NH Sonova Holding AGRegional Director Hearing Care - MA/ME/NY/NHMAWork collaboratively with other leaders to execute on all talent management initiatives including development, appraisal, succession planning, performance management while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) & Internal Leadership Recruitment Rate (ILRR). Ensure the team provides a customer-centered approach by exploring the customers lifestyle needs through MEET customer journey and services, providing best practices for all customer visits, and motivating the customers to improve their quality of life through the use of the latest hearing care solutions.
Animal Care Supervisor Petco Animal Supplies, Inc.Animal Care SupervisorSaugus, MA$21.50–$33.50 / hourAs a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
NewRecovery Coach, Moms Do Care (5169) Brockton Neighborhood Health CenterRecovery Coach, Moms Do Care (5169)Brockton, MAOffer appropriate recovery information, referrals, and linkages to help individuals improve recovery and reduce risky behaviors, including but not limited to healthcare support services, social work, financial assistance, childcare, housing, food, financial entitlements, clothing, transportation, food pantries, and other community resources. PRINCIPAL DUTIES AND RESPONSIBILITIES: Promote Moms Do Care in the community to increase patient access to the program; this includes outreaching local hospitals, OB/GYN offices, treatment programs, and other services providers to provide information on Moms Do Care.
Customer Service Manager PapaliaCustomer Service ManagerBoxborough, MassachusettsFull timeWe’re looking for a Call Center Manager who thrives in a fast-paced environment, inspires performance, and is passionate about developing people and driving results. At Heritage Home Service , we believe that outstanding customer experiences start with empowered teams and strong leadership.
Patient Care Technician - PCT - Dialysis Preceptor Fresenius Medical CarePatient Care Technician - PCT - Dialysis PreceptorRoxbury, MassachusettsAssist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Lead Patient Care Coordinator LaserAwayLead Patient Care CoordinatorBoston, MA$100,000–$150,000 / yearThis role is perfect for sales professionals who have mastered consultative selling and are ready to step into leadership — coaching others, refining sales strategy, and helping clients achieve transformative results. As a Lead Patient Care Coordinator (Lead PCC) , you’ll drive sales performance, mentor a team of high-performing consultants, and deliver an exceptional luxury client experience.
Vice President, Ostomy Care R&D and Applied Research ConvaTec Group PlcVice President, Ostomy Care R&D and Applied ResearchLexington, MAYou will sit at the intersection of science, engineering, customer insight, clinical relevance and commercial growth, ensuring our innovation pipeline delivers high-quality, user-centred solutions that are manufacturable at scale, evidence-based, and capable of making a lasting difference for patients, clinicians and caregivers. Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care.
NewDirector, Commercial Marketing Acute Care HologicDirector, Commercial Marketing Acute CareMarlborough, MA$151,200–$268,800 / yearThe Director will partner closely with Sales, Medical/Clinical Affairs, Market Access, Finance, and Product Management to position our Acute Care solutions, create differentiated value propositions, and deliver impactful campaigns that increase adoption and utilization in target segments and accounts. The Director, Commercial Marketing – Acute Care is responsible for leading the marketing strategy, planning, and execution of the Acute Care portfolio across key customer segments (e.g., hospitals, IDNs, health systems, laboratories).
Lead Patient Care Coordinator Laser Away LLCLead Patient Care CoordinatorBoston, MAThis role is perfect for sales professionals who have mastered consultative selling and are ready to step into leadership coaching others, refining sales strategy, and helping clients achieve transformative results. About the Role: As a Lead Patient Care Coordinator (Lead PCC), youll drive sales performance, mentor a team of high-performing consultants, and deliver an exceptional luxury client experience.
Clinical Sales Specialist, Acute Care Baxter International IncClinical Sales Specialist, Acute CareMARemote$52,800–$90,000 / yearMust have documented track record of experience and success working with highly sophisticated, multi-departmental deals that involve clinical, executive, and financial decision makers as well as demonstrating strong internal networking to align key players to support the delivery of value to customers. Strong eye for business to enable selling to healthcare system / IDN senior-level health care administrative personnel, structuring sales deals, negotiating contracts / pricing, and influencing final decision makers in completing pivotal agreements in the sales cycle.
NewVice President, Ostomy Care R&D and Applied Research ConvatecVice President, Ostomy Care R&D and Applied ResearchMassachusettsYou will sit at the intersection of science, engineering, customer insight, clinical relevance and commercial growth, ensuring our innovation pipeline delivers high-quality, user-centred solutions that are manufacturable at scale, evidence-based, and capable of making a lasting difference for patients, clinicians and caregivers. That means you inspire others by connecting who we are with what we do; build shared ownership by thinking and acting as one Convatec; value different voices and foster inclusion; grow people through meaningful conversations and generous knowledge-sharing; and act with humility by staying curious and open to learning.