OTHER

FEED

UNKNOWN

Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth. Conduct outbound calls including appointment confirmations, follow-ups on expiring memberships, and unsold estimates.

HOUR

Redmond's Complete Comfort | Lock Haven PAWe are a family-owned & operated full-service HVAC, plumbing, & electrical company serving central PA. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.Customer Service Representative / Warranty Clerk | $14.00 to $20.00 per hour, depending on experienceWork Hours: 8:00am to 5:00pm | Monday to Friday | overtime as requiredJob Duties: <ul><li>Answer and route incoming calls promptly with clear, professional communication</li><li>Assist customers via phone, email, chat, and in person with accurate information about products and services</li><li>Schedule and coordinate service calls in line with company procedures</li><li>Manage warranty registrations, claims, and documentation</li><li>Maintain organized records for warranties, returns, and customer interactions</li><li>Process warranty claims and keep both digital and physical files up to date</li><li>Support the Service Dispatcher to ensure seamless daily operations</li><li>Educate customers on products, services, and policies</li><li>Conduct outbound calls including appointment confirmations, follow-ups on expiring memberships, and unsold estimates</li><li>Maintain detailed customer account records, including inquiries, complaints, and feedback</li><li>Deliver a consistently high-quality customer experience</li><li>Use ServiceTitan (CRM/dispatch software) daily to manage workflows</li></ul>Benefits:<ul><li>Health Insurance: Company covers 75% of the employee premium, 25% for dependents</li><li>Retirement Plan: IRA with 3% company match</li><li>3 PTO / sick days </li><li>6 paid holidays + 2 paid floating holidays (Easter & your birthday)!</li><li>40 hours paid vacation</li></ul>Qualifications:<ul><li>Minimum of 1 year of customer service experience</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills</li><li>Excellent verbal and written communication abilities</li><li>Strong interpersonal skills with a friendly, patient, and professional approach</li><li>Advanced customer service skills with a focus on delivering a high-quality customer experience</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Comfortable using CRM systems (ServiceTitan experience is a plus)</li><li>Problem-solving mindset with a positive, team-oriented attitude</li><li>High school diploma or equivalent required</li></ul>

Redmond's Complete Comfort

Customer Service Representative / Warranty Clerk

Claims Processing

Communication Skills

Computer Skills

Customer Experience

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer Training

Detail Oriented

Documentation

Establish Priorities

Interpersonal Skills

Maintenance - Electrical

Maintenance - HVAC

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Operations

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Record Keeping

Retirement Plan

Service Delivery

Team Player

Telephone Skills

Track Customer Issues

Writing Skills

Talent Acquisition

Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.

Overview:
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.

Responsibilities:
• Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities • Present a professional, confident and enthusiastic image to develop trusting relationships with all customers • Effectively manage customer account data which includes setting up new accounts and maintaining related data Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:<ul><li>Medical, dental, and vision (eligibility after just 30 days of employment)</li><li>Paid time off that increases with tenure</li><li>A 401(k) with company match and immediate vesting</li><li>A new employee training program and many opportunities for continued learning and career development</li><li>Disability and life insurance</li><li>Employee recognition program</li><li>Generous tuition assistance program</li><li>Propane discounts</li></ul>For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: <a href="https://jobs.suburbanpropane.com/benefits/" rel="noopener nofollow noreferrer" target="_blank">https://jobs.suburbanpropane.com/benefits/ </a>.

Qualifications:
• Minimum of 3 years of experience in a customer service role • Minimum of a High School diploma or GED preferred • Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports • Ability to multi-task and prioritize assignments in a team environment Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange.  Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.  Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives.  For additional information on Suburban Propane, please visit <a href="http://www.suburbanpropane.com" rel="noopener nofollow noreferrer" target="_blank">www.suburbanpropane.com</a>.  It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! <img alt="Suburban_logo" src="https://suburbanpropane.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=10589&hashed=588101983"/> Applications will be accepted until the position is filled.As part of our pre-employment hiring process, background checks and drug screens are performed.For more information about our hiring process, please visit: <a href="https://jobs.suburbanpropane.com/our-hiring-process/" rel="noopener nofollow noreferrer" target="_blank">https://jobs.suburbanpropane.com/our-hiring-process/</a> At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual’s age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: <a href="https://www.phila.gov/documents/fair-chance-hiring-law-poster " rel="noopener nofollow noreferrer" target="_blank">https://www.phila.gov/documents/fair-chance-hiring-law-poster</a>

Suburban Propane Partners, L.P., is a nationwide distributor of propane, fuel oil and related products and services, as well as a marketer of natural gas and electricity, servicing over 1 million customers through 700 plus locations across 41 states. The company proudly celebrated 90 years of innovation, growth and quality service in 2018. Suburban Propane is a New York Stock Exchange listed limited partnership headquartered in Whippany, NJ.

Suburban Propane

Customer Relations Specialist

Agriculture

Analysis Skills

Billing

Call Volume

Customer Acquisition

Customer Retention/Renewal

Customer Service Evaluation

Customer/Client Research

Data Entry

Data Management

Disability Insurance

Electricity

Genetics

High School Diploma

Life Insurance

Military

Natural Gas

Needs Assessment

Regulations

Resolve Customer Issues

Sales

Sales Closing Skills

Sales Management

Staff Training

State Laws and Regulations

Stock Market

Training Program

[AW]-iCims

ADAPTED_NOW

Selects, develops, motivates, trains and retains a competent staff to ensure appropriate staffing resources; perform annual staff performance reviews. + Designs, develops, and delivers programs and materials relating to new hire on-boarding, product, system, soft skill, and organizational development.

Job Summary Accountable for the development and implementation of quality strategies, plans, and processes to support organizational goals. Accountable for development of and ongoing compliance with NAIC (National Association of Insurance Commissioners) Model Audit Rule (MAR) requirements as they relate to all Customer Service Operational functions. Assesses quality needs as well as design, develop, deliver and maintain quality programs for onsite and remote employees. Provides direct supervision, oversight and development of staff. Job Duties + Develops and coordinates the execution of all Model Audit Rule requirements. + Develops internal control procedures, and compliance reporting plans. + Evaluates reports and findings with management and staff of all affected departments. + Coordinates remediation efforts. + Conducts quality needs analyses and consults key stakeholders to identify additional training needs. + Determines key learning objectives which effectively describe outcomes of training and aid in the evaluation and measurement process. + Identifies quality resources and innovative approaches that can be used to accomplish learning objectives. + Coordinates external regulatory and vendor audits. + Coordinates sample pulls, auditing of samples and acts as liaison when entities are conducting an on-site or off-site audit. + Creates and utilizes quality evaluation tools that measure the effectiveness of training and the work being done on the floor. + Evaluates quality programs and courses in an effort to identify how individual development needs are being met, and make recommendations for ongoing requirements of training and quality programs. + Designs, develops, and delivers programs and materials relating to new hire on-boarding, product, system, soft skill, and organizational development. + Selects, develops, motivates, trains and retains a competent staff to ensure appropriate staffing resources; perform annual staff performance reviews. + Coordinates all quality activity; maintains quality audit schedule, resources and materials. + Partners with internal department and vendors to stay abreast of new technologies, products, and trends to keep audits applicable and current. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years). #LI-REMOTE Position Details Education High School Diploma or Equivalent (GED)- (Required) Experience Minimum of 9 years-Relevant experience* (Required), Minimum of 5 years-Managerial/Supervisory (Required) Certification(s) and License(s) OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

For communities across the country, health doesn’t have to be a destination: It can be a daily opportunity. At Geisinger, we empower our communities to do well and be well by removing barriers to advanced healthcare in all the moments where health makes its home.

For more than 100 years, we’ve served our region while working to create a national model for improving health. Today, we’re focused on bringing them services that improve every facet of life to drive total health, inside and out.

Geisinger

Manager Customer Service Quality - Geisinger Health Plan

Geisinger Health System

Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.

Overview:
As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re seeking a Bilingual Client Service Representative (Spanish/English) who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.  Please note that the pay range for this role is $20-$22 per hour. Our Benefits: <ul><li>Comprehensive medical, dental, and vision coverage</li><li>401(k) retirement plan</li><li>Paid time off and holidays</li><li>Employee assistance programs and wellness initiatives</li><li>Flexible options to support a balanced life</li></ul>

Responsibilities:
What You'll Do: <ul><li>Maintain elements of the assigned clients’ files, and all related paperwork.</li><li>Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.</li><li>Assigns homecare aides based on the client’s overall needs and Plan of Care.</li><li>Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.</li><li>Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.</li><li>Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.</li><li>Prepares and submits routine departmental reports as required.</li><li>Records and maintains accurate documentation of the client’s condition and overall service.</li><li>Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.</li><li>Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.</li><li>Provides education and coaching on changes to a client’s Plan of Care.</li><li>Maintains positive working relationships with clients, homecare aides and referral sources</li><li>Ensures compliance with local, state and federal laws as well as with Company policies and procedures.</li><li>Performs other related duties as assigned.</li><li>If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.</li><li>This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.</li></ul>

Qualifications:
What You'll Bring:<ul><li>Excellent organizational skills: ability to multitask and manage multiple responsibilities.</li><li>Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.</li><li>Strong problem-solving skills; ability to deal with conflict in a professional manner.</li><li>Ability to multitask and manage multiple responsibilities.</li><li>Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.</li><li>Basic computer literacy and typing skills.</li><li>Customer service skills.</li></ul>Education and Experience:<ul><li>At least 18 years of age.</li><li>High school graduate or equivalent preferred; May require higher level of education or certification.</li><li>Current PPD, or Chest x-ray if applicable.</li><li>Medicaid, Waiver, or Home Healthcare experience preferred.</li><li>Other Requirements pursuant to state or local rules as applicable.</li></ul> Management Authority:<ul><li>Conducts performance reviews</li><li>Trains other associates</li><li>Directs work of other associates</li></ul> Physical Requirements:<ul><li>Ability to move, transport, or position: up to 50 pounds; up to 100 pounds</li><li>Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.</li><li>Ability to communicate effectively and clearly with others to exchange information.</li></ul> Travel Requirements:<ul><li>Regular travel on a daily or weekly basis required, even in inclement weather</li></ul> The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range:
USD $20.00 - USD $22.00 /Hr.

Help at Home

Bilingual Client Service Representative (Spanish/English)

Coaching

Corporate Policies

Customer Escalations

Customer Satisfaction

Developmental Disabilities

Employee Assistance Plan

English Language

Federal Laws and Regulations

HIPAA (Health Insurance Portability and Accountability Act)

Home Care

Legal Standards

Maintain Compliance

Market Surveys

Medicaid

Medical Records

Multilingual

Patient Confidentiality

Performance Reviews

Physical Demands

Regulatory Compliance

Spanish Language

Training/Teaching

Treatment Plan

Typing

Willing to Travel

Customer Care jobs in Montgomery, PA - find them here! Apply today to the top opportunities near you.

Top Customer Care Jobs in Montgomery, PA | Monster

Customer Care Jobs in Montgomery, PA

Jobs

Resume Resources

Get noticed by top employers!

Customer Care Jobs in Montgomery, PA

Jobs

Customer Service Representative / Warranty ClerkRedmond's Complete Comfort

Customer Relations SpecialistSuburban Propane

Manager Customer Service Quality - Geisinger Health PlanGeisinger

Bilingual Client Service Representative (Spanish/English)Help at Home

Resume Resources