CUSTOMER CARE MANAGER (CUSTOMER CARE AGENT MANAGER) State of MarylandCUSTOMER CARE MANAGER (CUSTOMER CARE AGENT MANAGER)MDLeads special projects (excluding âBuildâ Project items) related to customer care improvement and innovation as assigned by the Deputy Director of Customer Care or director of Customer Care as the cases may be.Â. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.).
NewEnergy Advisor - Customer Care Agent AdNet AccountNet, Inc.Energy Advisor - Customer Care AgentBALTIMORE, MD$16–$16.50Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants.
Customer Care Agent Mon-Fri 8am-4:30pm Vital Records ControlCustomer Care Agent Mon-Fri 8am-4:30pmBaltimore, MDData entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Customer Care Advocate Zenith American SolutionsCustomer Care AdvocateSparks, MarylandWe are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.
Customer Care Representative Patuxent River Liberty Military HousingCustomer Care Representative Patuxent RiverPatuxent River, Maryland$18–$22 / hourFull timeContacting the applicable public service response organization (fire department, police, EMS, etc.) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and Customer Care Supervisor. Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Customer Care Specialist Serenity Mental Health CentersCustomer Care SpecialistBethesda, MarylandOur team is dedicated to creating supportive experiences that help individuals feel encouraged, confident, and cared for throughout their journey. Serenity is a growing organization focused on delivering structured programs designed to help individuals make meaningful progress in their lives.
Customer Care Specialist Horizon Farm Credit, ACACustomer Care SpecialistSalisbury, Maryland$42,600–$50,000Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities. Position Description: You'll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users.
NewSecurity Officer Patrol Customer Care Allied UniversalSecurity Officer Patrol Customer CareRockville, MDAs a Patrol Unarmed Officer with Allied Universal, you will monitor and patrol assigned areas at a dynamic location, maintain a visible presence to help deter security-related incidents, and support access control activities. Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
Security Officer Customer Care Patrol Allied UniversalSecurity Officer Customer Care PatrolBethesda, MDJoin Allied Universal as an Unarmed Patrol Officer at a premier hotel and resort location, where you will monitor assigned areas, conduct routine patrols, and remain visible to help discourage security-related incidents. You will support guests and staff with outstanding customer service and clear communication while bringing our agile, reliable, and innovative values to a caring, team-focused environment built on integrity.
Digital Branch Customer Care Representative EagleBankDigital Branch Customer Care RepresentativeBethesda, Maryland$23.24–$33.44 / hourFull timeResponsibilities: The Digital Branch Customer Care Representative delivers prompt, accurate support to Digital Branch customers across digital accounts, mobile banking, and related products and services. This role consistently provides high-quality customer service by prioritizing clear communication, timely resolution, and a seamless customer experiences, reinforcing customer satisfaction, loyalty, and retention.
NewCustomer Care Specialist for Plumbing Company Liberty PureCustomer Care Specialist for Plumbing CompanyPhoenix, MarylandCustomer Service Excellence: Serve as the primary phone contact for clients, delivering exceptional service by addressing inquiries, resolving scheduling conflicts, and handling service-related concerns. Key Responsibilities: Phone-Based Scheduling & Coordination: Manage incoming and outgoing phone calls to schedule plumbing and water treatment system maintenance appointments for technicians.
Customer Care Manager Covista IncCustomer Care ManagerColumbia, MD$60,000–$63,000 / yearThe Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat. Opportunity at a GlanceLead Certified Veterinary Technician for the Ross University Veterinary Clinic area of Clinical Sciences DepartmentDuties will be assigned by the Division Head and Technician Di.
Customer Care Specialist - Call Center ServProCustomer Care Specialist - Call CenterMDRemote$16–$16.50 / hourMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Customer Care Representative Eagle Bancorp IncCustomer Care RepresentativeBethesda, MD$23.24–$33.44 / hourThe Customer Care Representative delivers support and assistance to business and consumer customers calling about Online Banking, Mobile Banking, VISA debit cards, Consumer Lending and limited Deposit Services providing them with consistent outstanding customer service, accurate information and timely response to promote customer satisfaction and retention. Also handles incoming calls from Branch employees needing assistance to execute some debit card and online banking processes in support of customer service.
Digital Branch Customer Care Representative Eagle Bancorp IncDigital Branch Customer Care RepresentativeBethesda, MD$23.24–$33.44 / hourThe Digital Branch Customer Care Representative delivers prompt, accurate support to Digital Branch customers across digital accounts, mobile banking, and related products and services. This role consistently provides high-quality customer service by prioritizing clear communication, timely resolution, and a seamless customer experiences, reinforcing customer satisfaction, loyalty, and retention.
Customer Care Specialist AgFirstCustomer Care SpecialistSalisbury, Maryland$42,600–$50,000Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities. Position Description: You'll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users.
WWW Customer Care Analyst II- Department of Public Works City of BaltimoreWWW Customer Care Analyst II- Department of Public WorksBaltimore, MD$45,427–$74,042 / yearExperience: Have one year as a Customer Care Analyst I or one year of experience in billing/collection, preferably in a municipal government, with basic knowledge of Microsoft Office suites as a part of the customer service environment. Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
Remote - Customer Care – Travel & Hospitality Destination CareersRemote - Customer Care – Travel & HospitalityBaltimore, MarylandRemoteKey Responsibilities: Assist clients in selecting and booking hotel accommodations Provide accurate information on hotel amenities, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online chat Maintain detailed and accurate records of client interactions and bookings Collaborate with team members to ensure seamless client experiences Stay updated on hotel offerings, travel trends, and industry changes Attend virtual training sessions and team meetings Requirements: Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: Flexible, remote work environment Full training and access to industry resources and tools Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Personal and professional development opportunities $40,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Job Title: Customer Care Representative – Travel & Hospitality Job Type: Flexible Schedule | Remote Work About Us: We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel.
Online | Customer Care Coordinator | Entry Level Aisles & AbroadOnline | Customer Care Coordinator | Entry LevelCalifornia, CaliforniaRemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. We are seeking a reliable and service-focused Customer Care Coordinator to support client communications and assist with coordination tasks.
Entry Level | Customer Care Coordinator | Remote Aisles & AbroadEntry Level | Customer Care Coordinator | RemoteBaltimore, MarylandRemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. We are seeking a reliable and service-focused Customer Care Coordinator to support client communications and assist with coordination tasks.
WWW Customer Care Analyst I- Department of Public Works City of BaltimoreWWW Customer Care Analyst I- Department of Public WorksBaltimore, MD$43,264–$70,518 / yearEligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. Knowledge of general office equipment and personal computers to include word processing, spreadsheets and related software packages such as Excel and Microsoft Word.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterMDRemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Customer Care Coordinator Wallenius WilhelmsenCustomer Care CoordinatorBaltimore, Maryland$48,400–$52,000 / yearWallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Communicating with site senior management, customers, carriers, and in turn liaising with shop floor management with regards to production, inventory, and key performance indicators.
Customer Care Representative Tevis Family of CompaniesCustomer Care RepresentativeWestminster, MarylandThe Customer Care Representative provides exceptional service to customers by addressing inquiries, resolving complaints, and handling requests efficiently. This role involves direct communication with customers via phone, email, chat or in-person ensuring customer satisfaction and loyalty.
U-Box Customer Care Representative (CDL) U-Haul International IncU-Box Customer Care Representative (CDL)Baltimore, MD$24–$26 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
U-Box Customer Care Representative (CDL-A) U-Haul International IncU-Box Customer Care Representative (CDL-A)Hyattsville, MD$24–$26 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Customer Relations Representative - State Farm Agent Team Member Bryan Michaels - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberBel Air, MDAs a Customer Relations Representative - State Farm Agent Team Member with Bryan Michaels - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Bryan Michaels - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBel Air, MDYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a Customer Service Representative with Bryan Michaels, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Customer Relations Representative - State Farm Agent Team Member Scott McGrew - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberEllicott City, MDProvide prompt, accurate, friendly, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate. Job Purpose - To work as an employee of a State Farm independent contractor agent assisting in providing quality service to State Farm customers and assisting with the agent's marketing efforts.
Customer Service Representative - State Farm Agent Team Member Stephanie Jameson - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBaltimore, MDAs a Customer Service Representative - State Farm Agent Team Member with Stephanie Jameson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Derrick Elzey - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBerlin, MDAs a Customer Service Representative - State Farm Agent Team Member with Derrick Elzey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Customer Retention Specialist - State Farm Agent Team Member Derrick Elzey - State Farm AgentCustomer Retention Specialist - State Farm Agent Team MemberBerlin, MDWhether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Customer Service Representative - State Farm Agent Team Member Christopher Hartford - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTimonium, MDWe are hiring new team members who have a passion for serving our existing customers and helping them obtain additional products that will save them from a financial disaster when the unexpected happens. If you have what it takes, we will train you to use our proven systems, and you can create the following future for yourself: You have taken advantage of the strong leadership and coaching from your sales mentor.
(USA) Auto Care Center Coach Walmart Inc(USA) Auto Care Center CoachMD$65,000–$100,000 / yearAutomotive Certification from Automotive Technical Institute, Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience in automotive service or service industry related field, Supervisory experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Customer Experience Manager FT Rockville The Michaels Companies IncCustomer Experience Manager FT RockvilleRockville, MD$18.50–$23.50 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager PT The Michaels Companies IncCustomer Experience Manager PTEllicott City, MDPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Part Time Customer Experience Manager Nights and Weekends The Michaels Companies IncPart Time Customer Experience Manager Nights and WeekendsHanover, MD$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
NewAnimal Care Supervisor Petco Animal Supplies, Inc.Animal Care SupervisorColumbia, MD$21.50–$33.50 / hourAs a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
Regional Clinical Manager - Pediatric Urgent Care (PA/NP) PM PediatricsRegional Clinical Manager - Pediatric Urgent Care (PA/NP)Laurel, MarylandThe Regional Clinical Manager will provide training and education for new providers, reinforce skill development among low-performing providers, assist in adjusting the provider schedule to match training needs, daily volume, and seasonality, as well as address quality and safety concerns. Clinical Documentation and Resource Utilization : Ensures appropriate provider documentation, collaborates with Clinical Excellence Team on chart review process; monitors and coaches providers on use of templates, proper coding, and resource utilization.
Health Home RN Care Manager Arundel LodgeHealth Home RN Care ManagerEdgewater, MarylandThe Medical Care Manager serves as a key liaison between consumers, healthcare providers, pharmacies, hospitals, and community resources to ensure continuity of care and positive health outcomes. Arundel Lodge is seeking a dedicated and organized Medical Care Manager to support the coordination and delivery of high-quality healthcare services for individuals enrolled in our Health Home program.
Senior Director Nursing Operations and Patient Care Services MedStar Health Research InstituteSenior Director Nursing Operations and Patient Care ServicesClinton, MD$142,064–$287,996 / yearThe Senior Director of Nursing Operations and Patient Care Services is an active member of MedStar Health entity-based Division of Nursing's (DON) leadership/management team and is responsible for multiple defined areas of organized nursing services (clinical or administrative general or specialized). The Senior Director of Nursing Operations and Patient Care Services is a Department Leader who assumes 24-hour administrative and leadership authority and responsibility for the management and direction of the operational personnel and financial activities of the specified division units or procedural areas.
NewPatient Care Technician - PCT - Dialysis Preceptor Fresenius Medical CarePatient Care Technician - PCT - Dialysis PreceptorBaltimore, MarylandAssist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Clinical Sales Specialist, Acute Care Baxter International IncClinical Sales Specialist, Acute CareMDRemote$52,800–$90,000 / yearMust have documented track record of experience and success working with highly sophisticated, multi-departmental deals that involve clinical, executive, and financial decision makers as well as demonstrating strong internal networking to align key players to support the delivery of value to customers. Strong eye for business to enable selling to healthcare system / IDN senior-level health care administrative personnel, structuring sales deals, negotiating contracts / pricing, and influencing final decision makers in completing pivotal agreements in the sales cycle.