Phoenix, Arizona3 days ago
Must-see Skills on the resume:
Minimum of 2 years leading/managing a frontline phone team in a fast-paced Call Center environment (not a team lead)
Minimum of four (4) years’ related experience in customer service, legal, financial, tax, banking, or similar field of work
Strong verbal, written, and listening communication skills
Excellent customers service acumen and skills
Excellent interpersonal skills and demeanor
Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority
Required Skills
- A Bachelor's degree in business or related.
- Understanding of key production leading and lagging indicators in customer experience solutioning;
Ability to:
- Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety.