NewBilingual Multi-Location Customer Service Specialist (Spanish) Sherwin-WilliamsBilingual Multi-Location Customer Service Specialist (Spanish)Bloomington, MN$19.85The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Customer Experience Coordinator MarshallsCustomer Experience CoordinatorMinnetonka, MN$16–$16.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewMedical Customer Service Biolife Plasma ServicesMedical Customer ServiceMinneapolis, MNSee Biolife Plasma Services Terms & Conditions at https://www.biolifeplasma.com/us/legal/terms-and-conditions-of-use and Privacy Policy at https://www.biolifeplasma.com/legal/privacy-notice and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
NewDirect Care Professional SevitaDirect Care ProfessionalMinneapolis, MNVehicles: May transport individuals into the community; drives safely and according to local laws; ensures proper use of safety equipment including seat belts, lifts and wheelchair ties; reports accidents to appropriate authorities immediately; reports accidents and safety concerns immediately to supervisor or maintenance personnel. Employee Scheduling: Works scheduled hours; arrives for work on time; stays on shift until replacement arrives; notifies supervisor in advance when unable to work as scheduled or as soon as possible after the designated start time; may fill in for other shifts where required without causing unapproved overtime, or in the event of emergency.
NewRetail Customer Service Specialist (Bilingual Preferred) Sherwin-WilliamsRetail Customer Service Specialist (Bilingual Preferred)Maple Grove, MN$18.85The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
NewCall Center Manager, Residential HVAC Services Standard Heating & Air Conditioning IncCall Center Manager, Residential HVAC ServicesMinneapolis, MNThe Call Center Manager is responsible to plan, direct, coach and measure the customer service and logistics team, and to build, and maintain lifetime customer loyalty while achieving booked/answered call goals and improving service quality. The right candidate will possess strong communication skills, the drive to achieve personal and team goals, and they will supports customers and the team by actively handling inbound and outbound calls/texts/emails/etc.
Field Customer Care Rep Lennar HomesField Customer Care RepPlymouth, MNFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. This role focuses on in-field assessments, homesite visits, rigorous investigation of potential warranty issues, and managing complex, multi-trade cases that demand strong construction knowledge.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterMNRemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Supervisor, Technical Customer Care Homecare Software Solutions LLCSupervisor, Technical Customer CareMinneapolis, MN$75,000–$80,000 / yearFounded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
NewCustomer Care Manager Covista IncCustomer Care ManagerMinneapolis, MN$60,000–$63,000 / yearThe Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat. Opportunity at a GlanceLead Certified Veterinary Technician for the Ross University Veterinary Clinic area of Clinical Sciences DepartmentDuties will be assigned by the Division Head and Technician Di.
Customer Care Representative I Medical Manufacturing TechnologiesCustomer Care Representative INew Hope, MNIf you enjoy solving problems, helping people, and being part of a fast-paced environment, this is a great opportunity to grow your career in customer care. As a Customer Care Representative I, you will be the first point of contact for our customers, helping ensure a seamless experience from inquiry to resolution.
NewSupervisor, Technical Customer Care HHA eXchangeSupervisor, Technical Customer CareMinneapolis, MN$75,000–$80,000 / yearFounded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
Customer Care Consultant JushiCustomer Care ConsultantBloomington, MinnesotaOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Field Customer Care Rep Lennar CorpField Customer Care RepPlymouth, MNLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Physical & Office/Site Presence Requirements: This role includes regular homesite visits and requires the ability to walk uneven terrain, bend, stoop, lift up to 25 lbs., and use mobile technology in the field.
Customer Care Representative-Waconia Cabinetworks GroupCustomer Care Representative-WaconiaWaconia, MinnesotaIf you thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional customer service, then Cabinetworks Group—the largest exclusive kitchen cabinet manufacturer in the U.S.—is the perfect place for you! E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.
Customer Care & Training Specialist DemantCustomer Care & Training SpecialistEden Prairie, Minnesota$35,000–$50,000 / yearOverview: The Customer Care and Training Specialist provides technical support to users, troubleshoots software issues, and works closely with internal teams to ensure a seamless customer experience. The pay range for this position is expected to be between $35000 to $50000 per year; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges.
AWC Customer Care Coordinator InfuSystem Holdings IncAWC Customer Care CoordinatorMinneapolis, MNInfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets - all completed to factory specifications.
Associate Customer Care Professional-Annuities, Licensed, Remote Thrivent Financial for LutheransAssociate Customer Care Professional-Annuities, Licensed, RemoteMinneapolis, MNRemoteThe base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. The calls you'll work on daily are from individuals driven by a higher purpose and resonate with Thrivent's promise of helping people achieve financial clarity, enabling lives full of meaning and gratitude.
Customer Care Professional-Annuities, Licensed, Remote Thrivent Financial for LutheransCustomer Care Professional-Annuities, Licensed, RemoteMinneapolis, MNRemoteThe base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. The calls you'll work on daily are from individuals driven by a higher purpose and resonate with Thrivent's promise of helping people achieve financial clarity, enabling lives full of meaning and gratitude.
Customer Care Representative Amy Chimielewski Agency Inc.Customer Care RepresentativeBecker, MNAs a Customer Care Representative with Amy Chimielewski Agency Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. ABOUT OUR AGENCY: I have been an American Family agent for over 30 years, building a trusted, relationship-driven agency centered on taking care of both clients and team members.
Customer Care Specialist Inver Grove FordCustomer Care SpecialistInver Grove Heights, Minnesota$45,000–$55,000 / yearCustomer Care Representatives at Inver Grove Ford are paid an hourly wage plus bonuses with no cap, allowing the right person to earn more for their success. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Customer Care Advisor Circle Internet Financial LLCCustomer Care AdvisorMinneapolis, MNRemote$29.50–$41 / hourCircle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. What you'll be responsible for: You'll be a part of a truly amazing team of people working directly with customers around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction.
Sea Logistics Customer Care Manager, Key Accounts Kuehne + Nagel International AGSea Logistics Customer Care Manager, Key AccountsMN$75,000–$85,000 / yearAs a Sea Logistics Customer Care Manager, Key Accounts, you willl be driving proactive customer engagement and operational excellence to deliver a best-in-class Sea Logistics experience. Collaborate with internal stakeholders across Operations, Sales, Trade Management, and Customer Care to ensure seamless service delivery and an exceptional customer experience.
Healthcare Customer Service Specialist (Bilingual Spanish) Ultimate Staffing ServicesHealthcare Customer Service Specialist (Bilingual Spanish)Roseville, Minnesota$54,000–$61,000We are seeking a Healthcare Customer Service Specialist to support patients, providers, and internal care teams with high-quality customer service in a fast-paced healthcare environment. This role is ideal for individuals with experience in medical customer service, patient support, healthcare call centers, or healthcare administration who thrive on helping others and ensuring a positive patient experience.
Customer Service Representative-Call Center Handi Medical SupplyCustomer Service Representative-Call CenterSt. Paul, MinnesotaHandi Medical Supply is a Top Workplace and we are looking for talent who have a strong desire to live out our mission of enriching lives and serve and consult with our customers in our call center as a Product Specialist. As a Product Specialist, you will enrich lives by: Guiding customers and referral sources through their order for products/services in a fast paced environment.
VP Customer Service & PBM Contact Centers UnitedHealth Group IncVP Customer Service & PBM Contact CentersEden Prairie, MN$200,400–$343,500 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Primary Responsibilities: Provide leadership to and is accountable for the performance of contact center teams across the Customer Service market segments, including 3000+ Customer Service Advocates located domestic, global, and vendor partner teams.
Claims Customer Service Representative UnitedHealth Group IncClaims Customer Service RepresentativeEden Prairie, MNRemote$16.15–$28.80 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Requisition number: 1060308 Job category: Customer Services Primary location: Eden Prairie, MN Additional locations: Des Moines, Iowa | Minneapolis, Minnesota | Milwaukee, Wisconsin | Sioux Falls, South Dakota | Fargo, North Dakota Date posted: 04/29/2026 Overtime status: Non-exempt Travel: No.
Customer Service Rep (Temp) - Start ASAP! Ultimate Staffing ServicesCustomer Service Rep (Temp) - Start ASAP!Ramsey, Minnesota$19 / hourIf you love helping people, solving problems, and staying busy, this is your chance to shine in a high-impact customer service role with a supportive, tight-knit team. Answer questions about services, accounts, and basic product info.
Customer Service Representative UnitedHealth Group IncCustomer Service RepresentativeEden Prairie, MNRemote$16.15–$28.80 / hourRequisition number: 1060306 Job category: Customer Services Primary location: Eden Prairie, MN Additional locations: Des Moines, Iowa | Detroit, Michigan | Minneapolis, Minnesota | Fargo, North Dakota | Dayton, Ohio | Oklahoma City, Oklahoma | Sioux Falls, South Dakota | Milwaukee, Wisconsin Date posted: 04/29/2026 Overtime status: Non-exempt Travel: No. The fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount.
Customer Service Associate Showdown DisplaysCustomer Service AssociateBrooklyn Center, MNWhile performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, office printer or copier, or writing. Enter all information on the Quote Request, including required additional comments to support the company's ability to quote and gain the order should be sent to the Quote Group with additional typed notes.
Customer Service Representative, Behavioral Health (Shift: Mon-Fri 11:45AM-8:15PM EST) CVS Health CorpCustomer Service Representative, Behavioral Health (Shift: Mon-Fri 11:45AM-8:15PM EST)MN$17–$31.30 / hourBehavioral Health Customer Service Representatives (CSR) provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Customer Service Tyler Engquist - State Farm AgencyCustomer ServiceMAPLE GROVE, MINNESOTA$40,000–$60,000 / yearTyler Engquist - State Farm Agency, located in Maple Grove, MN is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Ticket/Gate Agent (Customer Service Agent) - MSP Delta Air Lines IncTicket/Gate Agent (Customer Service Agent) - MSPMinneapolis, MNShare Ticket/Gate Agent (Customer Service Agent) - MSP with LinkedIn Share Ticket/Gate Agent (Customer Service Agent) - MSP with Twitter Share Ticket/Gate Agent (Customer Service Agent) - MSP with Facebook Share Ticket/Gate Agent (Customer Service Agent) - MSP with a friend via email. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
NewCustomer Service Representative Hero Home ServicesCustomer Service RepresentativeBloomington, MinnesotaFull timeLead roles) or explore career paths in areas like Customer Care, Dispatch, Trade Operations or specialized support teams like Marketing and Accounting. You’ll play a critical, task-focused role in scheduling service appointments, supporting our dispatch team, and ensuring our technicians are running at full capacity.
Healthcare Customer Service Specialist Ultimate Staffing ServicesHealthcare Customer Service SpecialistRoseville, Minnesota$54,000–$61,000This role supports families, caregivers, clinicians, and internal stakeholders by managing funding inquiries, documentation, and processes while ensuring regulatory compliance, accuracy, and a positive customer experience. The position emphasizes customer service excellence, case management, data accuracy, and continuous improvement within a fast‑paced healthcare or assistive technology environment.
TRICARE Customer Service Rep-Alaska residents TriWest Healthcare AllianceTRICARE Customer Service Rep-Alaska residentsMinneapolis, MNFull timeAccurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact .
Remote Bilingual Customer Support Specialist CLEAResult Consulting, Inc.Remote Bilingual Customer Support SpecialistMNRemoteYou will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates. This isn't your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!
Customer Experience Representative Associate Allina Health SystemCustomer Experience Representative AssociateCoon Rapids, MinnesotaIn addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Ramp Agent (Customer Service Agent) - MSP Delta Air Lines IncRamp Agent (Customer Service Agent) - MSPMinneapolis, MNShare Ramp Agent (Customer Service Agent) - MSP with LinkedIn Share Ramp Agent (Customer Service Agent) - MSP with Twitter Share Ramp Agent (Customer Service Agent) - MSP with Facebook Share Ramp Agent (Customer Service Agent) - MSP with a friend via email. Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
Customer Contact Center Representative University of MinnesotaCustomer Contact Center RepresentativeMinneapolis, MN$23.93–$24.86 / hourCCCR's answer questions and respond to client needs/requests, seek solutions to client/patient concerns, and reduce client anxiety whenever possible by troubleshooting issues related to Customer Contact Center duties, service failures, and other problems including identifying and resolving the problem, making effective decisions, and escalating issues when appropriate. Customer Contact Center Representatives greet and admit all clients and patients at the front desks of the Veterinary Medical Center, including the Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital, as well as schedule appointments and aid clients via phone and email.
Customer Service Support III CGI IncCustomer Service Support IIIMinneapolis, MN$50–$65 / hourYoull develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. CGI Federal offers benefits to eligible professionals on their first day of employment, including: Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
NewEvent Coordinator - Customer Service JostensEvent Coordinator - Customer ServiceEagan, MinnesotaOur iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account, amongst many more.
NewCustomer Service Representative - Franchise Circle KCustomer Service Representative - FranchiseMinneapolis, MNThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Customer Service Representative - State Farm Agent Team Member Michael Theisen - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWoodbury, MNAs a Customer Service Representative - State Farm Agent Team Member with Michael Theisen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Originally from Minnesota and a graduate of the University of Minnesota–Twin Cities, I’m passionate about serving our community and creating opportunities for others to grow personally and professionally.
Customer Service Representative (Call Center) Plugz ElectricCustomer Service Representative (Call Center)Forest Lake, MN$16–$22 / hourAt Plugz Electric, we’re a family-owned and operated electrical company built on trust, reliability, and doing right by our customers and our team. This isn’t just answering phones—this is a high-impact, performance-driven role where: Your speed and communication directly drive revenue .
Customer Service Representative (Flexible Working Hours) Destination PetCustomer Service Representative (Flexible Working Hours)Chanhassen, MinnesotaSince 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.
Customer Service Rep- Travel Industry! Ultimate Staffing ServicesCustomer Service Rep- Travel Industry!Edina, Minnesota$21–$23 / hourWe are seeking a Guest Service Associate who is passionate about delivering exceptional customer service and creating positive experiences for travelers. In this role, you will assist guests with travel arrangements, provide accurate information, and ensure every interaction reflects professionalism and empathy.
Blood Collection Staff - Customer Service American Red Cross Blood ServicesBlood Collection Staff - Customer ServiceMNAmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
Registered Nurse: Emergency Care Center North Memorial HealthRegistered Nurse: Emergency Care CenterMaple Grove, MN$44.69–$74.32 / hourOur Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients.
Intake Care Senior Representative MindlanceIntake Care Senior RepresentativeBloomington, MNRemoteEducation: Due to the complexity of assessing members for risk of harm and substance use concerns, legal requires a bachelor s degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major), or a bachelor s degree in an unrelated field and 2 years of experience in the behavioral health field. Advocates are responsible for handling inbound calls from both members and providers or their office support staff regarding mental health or substance use disorder services.