PHYSICAL REQUIREMENTS: While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Support RMA product return authorization numbers (RMA's) to customers and clients Address a wide variety of customer issues, including product inquiries, order status, returns, troubleshooting, and account management.