· Provide outstanding customer service: You will provide friendly, knowledgeable, and prompt assistance to clients by answering incoming calls and emails while promptly addressing all inquiries, concerns, and requests. | Customer Service Manager (Office Manager) (Site Director). Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. You will support both internal and external clients through phone, ticket, and electronic support channels while gaining exposure to Oracle Health applications, workflows, and support methodologies. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Revere, Massachusetts12 days ago p style="text-align:inherit"/> Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Lawrence, Massachusetts6 days ago li>Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during all customer interactions. Pay Transparency Request Form (smartsheet.com). p>The Spirit of the Position: The Customer Service Representative creates a welcoming atmosphere for our customers and clients by providing excellent customer service while answering calls/emails, helping to address inquiries, and sharing policies and procedures with the on-campus customer base. Regardless of situation, actively embody LAZ's values of respect, commitment to people, honesty and integrity, and trust as you engage with customers. This part-time in office role serves as a key partner to the MFM Management Team and collaborates across all departments, including clinical, administrative, scheduling, billing, provider, and support teams, to ensure patients receive exceptional service throughout their care journey. The ideal candidate is an excellent communicator, skilled problem solver, and patient advocate who can independently manage customer service issues while effectively collaborating with department leaders when specialized intervention is required. |