Youll thrive here if you Treat every customer (and coworker) with patience, kindness, and respecteven on tough days Naturally stay calm, professional, and solution-focused under pressure Communicate clearly and warmly over the phone, text, and email Love checking tasks off your list and keeping things organized and on time Have a strong work ethic and show up ready to give your best every shift Are eager to learn, grow, and eventually take on more responsibility Take ownership of mistakes, fix them fast, and help the team improve What Youll Do As a customer Service Representative, youll be the first point of contact for our customers, helping ensure they receive outstanding service from their first call through the completion of their appointment. Residentially, we serve homes and businesses in the Rock, Dane, and Walworth, WI area, and serve our wholesale customers all over the U.S. Since 1978, customers have relied on Addie Water Systems with revolutionary water treatment services.