Requirements/Responsibilities Key Responsibilities Answer & Manage Calls: -Handle up to four incoming phone lines alongside teammates -Triage calls, direct urgent inquiries appropriately, and assist owners in recognizing true emergencies Appointment Scheduling: -Book, confirm, reschedule, and cancel appointments using Cornerstone -Maintain a balanced daily schedule to optimize patient flow -Client Check-In/Check-Out: -Greet clients in person, verify patient and owner information, and update records -Process payments (cash, card, CareCredit) and discuss payment plan options when needed Administrative Tasks: -Fax patient charts to specialists or referring vets as requested -Contact clients with normal bloodwork results and document all communications in Cornerstone -Log prescription refill requests promptly and accurately -Run end-of-day reports, balance cash drawer, and prepare deposit Clinic Support & Education: -Restock office supplies (forms, prescription pads) and maintain the coffee bar -Assist with light housekeeping in exam rooms and reception area to ensure a welcoming environment -Provide basic pet care guidance (preventive care, nutrition, parasite prevention) to clients at check-out Special Instructions Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. This role requires strong multitasking skills, a friendly demeanor, and a genuine passion for helping pets and their owners.