In this highly visible role, you will serve as the primary point of contact for strategic aerospace/defense and space customers, helping manage customer relationships, support new business opportunities, coordinate new product introductions, and ensure operational excellence across quality, delivery, profitability, and customer satisfaction. Assist with or handle escalated customer inquiries and concerns from Customer Account Representatives as needed including shipping and delivery, quality, invoice, payment, and other issues; coordinate resources and track investigation of issues through to mutually acceptable resolution.