Your day might include: Managing complex customer orders and inquiries with accuracy and professionalism Serving as the go-to point of contact for key accounts and high-touch clients Using data and reports to uncover trends, forecast needs, and recommend improvements Supporting leadership with customer and sales analytics that drive smart decision-making Coordinating projects across multiple departments to ensure seamless execution Mentoring team members and promoting best practices in customer engagement Applying sound judgment to pricing adjustments, incentive offers, and escalated issues What You Bring 3–5 years of customer service experience, ideally in a B2B or manufacturing environment Proven ability to balance client satisfaction with business goals Strong Excel, CRM, and ERP system skills — you know your way around data and reporting Excellent communication and problem-solving abilities Confidence in managing escalated issues with professionalism and tact Comfort collaborating across departments to deliver exceptional results A continuous improvement mindset and commitment to excellence Why You’ll Love Working Here At RiteScreen, you’ll be part of a collaborative, growth-minded company that values innovation and customer partnership. This is not your typical CSR role — this position supports some of our largest and most strategic clients and plays a key role in driving data-driven decisions, cross-functional collaboration, and continuous improvement initiatives.