Weatherford, OK9 days ago
Outstanding listening and communication skills, both written and verbalWilling to handle customer questions and concerns with efficiency and diplomacyProficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applicationsKnowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to bankingAbility to maintain confidentiality, follow directions and apply proper policies, procedures and guidelinesDetail oriented and able to manage multiple tasksStrong attention to detail with high concern for data accuracyDeveloped critical thinking and decision making skillsFlexibility in work schedule - Call center hours are 7 a.m. Interacts with customers by phone as a Customer Service RepresentativeEnhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customersEfficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliationProvides accurate account maintenanceProvides extraordinary customer servicePractices security procedures and protects customer confidentiality and privacyPerform other duties and special projects as requestedPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.