Contact Center Customer Service Representative ITCON ServicesContact Center Customer Service RepresentativeVienna, VARemoteIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
Call Center Salesforce Agentforce Implementation Engineer ITCON ServicesCall Center Salesforce Agentforce Implementation EngineerVienna, VAOmnichannel & System Integration: Architect robust data flows and API integrations between Salesforce Agentforce, CCaaS platforms (such as Genesys Cloud), and ITSM systems (such as ServiceNow) to establish a unified, 360-degree view of the customer journey. Experience: 5+ years of dedicated Salesforce architecture and development experience, with hands-on expertise in implementing Salesforce AI products (Einstein AI, Data Cloud, Prompt Builder) and specifically the Agentforce platform.
Site Manager - Contact Center ITCON ServicesSite Manager - Contact CenterWashington, DCA Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service. ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.
Web Application Support Specialist Dunhill Professional Search of Wilmington, Inc.Web Application Support SpecialistWashington, DC$32.55–$36.06 / hourFull timeJob Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Senior Contact Center Project Manager ITCON ServicesSenior Contact Center Project ManagerVienna, VAThe Senior Contact Center Project Manager's key responsibilities will include: Project Leadership Lead the end-to-end management of contact center projects, including planning, execution, monitoring, and completion. ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector.
Service Desk Technician 22nd Century Technologies, Inc.Service Desk TechnicianWashington, DCexperience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project). experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Web Services Lead Dunhill Professional Search of Wilmington, Inc.Web Services LeadArlington, VA$70,000–$130,000 / yearFull timeThe Web Services Lead is responsible for leading the engineering and day‑to‑day operations of enterprise web platforms that host critical business applications across on‑premises and cloud environments. Configure, secure, and maintain web sites and services including virtual hosts, SSL bindings, certificates, and load‑balancing configurations that support mission‑critical applications..
Tier 3 Production Support Specialist Dunhill Professional Search of Wilmington, Inc.Tier 3 Production Support SpecialistArlington, VA$30.58–$44.33 / hourFull timeJob Description: In this role, you will join a Tier 3/Production Support team, where your primary focus will be resolving user issues and ensuring smooth operation of both desktop and mobile applications. You will be responsible for managing support desk tickets, identifying root causes of technical problems, and providing clear, step-by-step guidance to users.
Customer Experience Agent Music & ArtsCustomer Experience AgentFrederick, MD$16–$17 / hourFull timeHandle incoming calls from customers, affiliates and retail stores for questions on rental accounts, tuition, payoff quotes, rental credit, and any problems related to rental accounts. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument.
Education Account Manager Music & ArtsEducation Account ManagerFrederick, MD$45,000–$55,000 / yearFull timeYou will cultivate educator relationships, drive rental, repair, and product growth, expand program adoption, and represent Music & Arts as a trusted partner to students, teachers, and the broader school community. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
Educational Sales Specialist Music & ArtsEducational Sales SpecialistFrederick, MD$15–$18 / hourFull timeThe School Music Account Specialist provides instrument knowledge and expertise to assist customers in identifying the right musical product and/or service to meet their needs and find their perfect sound! We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument.
Receptionist LancesoftReceptionistWashington, DC$22The role consists of typical receptionist duties including answering the phones, responding to emails, greeting guests, booking and maintaining the conference room schedule, and ordering food/catering for meetings. There will also be some light administrative tasks required including entering invoices and occasional work within Microsoft Excel.
Customer Experience Specialist (Retail Associate) DiventuresCustomer Experience Specialist (Retail Associate)Vienna, VASolve Problems Face-to-Face: Handle customer inquiries and logistical challenges with grace, turning potential hiccups into great service experiences. Here's what makes you stand out:A magnetic, friendly personality that makes customers feel instantly comfortable shopping for new gear.
Account Manager The Herald GroupAccount ManagerWashington, DCThe Herald Group is a full service, bipartisan public affairs firm in Washington, DC, that provides strategic communications services to major corporations, trade associations and other organizations seeking to advance public policy positions in federal, state and international arenas. Consistently produce high quality internal and external communications content, including traditional media correspondence, op-eds, letters to the editor, strategy memos and plans, as well as writing for social media and the web.
Bilingual Licensed Insurance Customer Service - Spanish State Farm InsuranceBilingual Licensed Insurance Customer Service - SpanishKensington, MARYLANDSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish) Licensed Customer Service Representative - State Farm Agent Team Member. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Licensed Insurance Customer Service Reggie Harris - State Farm AgencyLicensed Insurance Customer ServiceOxon Hill, MARYLAND$31,000–$65,000 / yearReggie Harris State Farm Agency located in Oxon Hill, MD has an immediate opening for a full-time, Licensed Insurance Customer Service Representative. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Tier 2 Service Desk L2 Sharp Solutions IncTier 2 Service Desk L2Reston, VAFull timeRoutine Duties/Job Requirements:• Enter and manage technical support incidents in a ticketing system• Troubleshoot, identify, and resolve problems and escalating problems to appropriate systems engineers• Troubleshoot and resolve Tier 2 support issues via phone, email, remote desktop and on site, using remote desktop tools (Microsoft Remote Desktop, Bomgar)• Resolve issues and maintaining customer contacts according to a specified service level• Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity• Maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training• Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff• Add and delete user accounts and maintain groups as required• Log and report each service request and problem report. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).
Legislative Affairs Support Officer - Active TS/SCI ENS Solutions, LLCLegislative Affairs Support Officer - Active TS/SCIMcLean, VACongressional Responses: Developing, reviewing, and providing editorial feedback on documentation for congressional audiences, including Congressional Notifications, Congressionally Directed Actions, and letters along with reviewing and providing substantive analysis and editorial improvements to congressional budget justification materials (i.e., Congressional Budget Justification Book, Congressional Justification Book). ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results.
Workforce Support Specialist - Active TS/SCI ENS Solutions, LLCWorkforce Support Specialist - Active TS/SCIChantilly, VAENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. The Workforce Support Specialist manages, facilitates, and coordinates a diverse portfolio of critical workforce support programs, including training delivery, performance management, deployment lifecycle, and physical space planning.
Erie Home - Outside Sales Representative Erie HomeErie Home - Outside Sales RepresentativeChantilly, VA$125,000–$250,000 / yearFull timeRanked Top 10 on the Qualified Remodeler Top 500 list and recognized as one of the Fastest Growing Companies on the INC 5000 list, we’re expanding nationwide and looking for top sales talent to join us. Our exclusive, industry-leading roofing systems provide unmatched durability, energy efficiency, and curb appeal—giving homeowners a solution they can’t find anywhere else.