While performing the duties of this job, the employee is regularly required to sit, communicate, normally by talking, listening, writing and typing, move about the office, usually by standing and walking, reach with arms and hands, inspect by taste, touch, smell and sight. · Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.