Competencies: Manage interpersonal relationships and interact/communicate with clarity, tact, and courtesy with patrons, staff, faculty, students, and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervisor and as a part of a team; and use or learn a range of position-related software applications. Shares responsibility with the 2nd Reader Services & Administrative Assistant for prompt and accurate circulation of materials in the reading room, including transactions with readers, and routing items for holds, preservation attention, and reshelving; as well as for all associated record-keeping.