div class="flex max-w-full flex-col grow">Customer Support & Experience - AI Training. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.
Santa Fe Springs, CA30+ days ago
POSITION SUMMARY: The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. PREFERRED QUALIFICATIONS: To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.
The primary job function is responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide utilizing basic understanding of products, services and in-depth knowledge of policies and procedures. Advanced Inquiry Resolution: Handle complex customer requests, including policy changes, payment processing, updating payment methods, adjusting due dates, managing pay plans, and assisting with portal resets or website navigation.
You serve as the critical link between Customer Care and Core Engineering, transforming intricate technical incidents into documented root cause analyses (RCAs) and actionable product improvements that enhance the long-term stability of our ecosystem. What You'll Do:
Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just reporting bugs but providing reproducible test cases, code-level insights, and proposed fixes.
California, CA30+ days ago
This role is primarily responsible for onboarding customer data into the platform and initiating data entry processes for new customers, while also supporting customers experiencing technical issues by providing timely, accurate, and high-quality assistance. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system.
Long Beach, CA29 days ago
As one of the leading omni-channel furniture retailers in the country with over 200 stores, were committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Whether you're helping with orders, managing calls, or supporting store teams, youll use technology and service skills to represent Bobs with integrity, enthusiasm, and care.
Hawthorne, CA30+ days ago
NET brings together specialized peer functions-including Neighbor Experience, Learning Experience, Training Delivery, Content and Engagement, Leadership Development, and CSQA-under one leadership structure to drive coordinated improvements in customer service quality. Where quality isnt improving, you escalate appropriately, adjust action plans, validate execution through re-inspection, and partner with stakeholders to drive accountability for executing quality initiatives that improve associate quality and the customer experience.
You will be responsible for managing customer inquiries, resolving complex issues, supporting technical troubleshooting, coordinating returns and warranty claims, and maintaining proactive customer engagement. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.
p style="min-height:1.5em">We have carved out a highly differentiated position in a massive PropTech market, our customers love us (98% lifetime retention), and we closed a successful Series A funding round with a proven sales process. Identify workflow improvements that reduce reliance on manual interventions by increasing user-enabled features and workflows.