CSS will provide the mentorship and training to develop the specific skill sets and professional strengths necessary to succeed as a Customer Care Specialist, which include: • Professionalism and clear communication• Commitment to customer satisfaction• Order entry and customer service, including query & complaint resolution & other service related matters• Developing a strong proficiency on our ERP and CRM systems, including Syspro, & Hubspot• Developing an understanding of our customers and how we can serve them better• Providing customers with price quotations• Working with the other departments at CSS to provide customers with a seamless and positive experience• Channeling positive energy and attention to detail into everyday achievement. Qualified candidates will possess a combination of education, experience, traits, and professional skills that position them for success as a Customer Care Specialist, which include: • Responsible, accountable self-starter with boundless energy, drive, and self-organization• Strong written and verbal communication and interpersonal skills• A minimum of 2 years experience in a similar position and environment (preferred but not required)• Team player with engaging and pleasant personality• Strong basic math skills• Microsoft Office proficiency (Word, Excel, Powerpoint)• Affinity for multi-tasking with the discipline to follow through and the self management skills to prioritize.