Job Title: Business Support Center Rep Job Location: New York, NY, 10017 Duration: 6 Months Job Type: Temporary Assignment Work Type: Onsite Job Description: Responsible for Tier 1 support for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to Client employees focused on First Touch Resolution. Tier 1 Support and Resolution: Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses.