Desired Qualifications: Strong background in contact center platforms and tools (e.g., NICE, Dialpad, Five9); working knowledge of CRM and Lead Management platforms (Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite, Siebel, Velocify, etc.); active Contact Center certifications. Integrations & APIs: Connect RingCentral solutions to customers' existing systems using REST APIs and webhooks, syncing data with CRM and helpdesk platforms such as Salesforce, HubSpot, Zendesk, ServiceNow, and NetSuite.