Past projects have included predictive models to improve member health outcomes; real-time NLP platforms that categorize member feedback; conversational AI solutions; transformer-based models for call topic classification; and research using optical character recognition and large language models to extract clinical entities from physician fax documents. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.