MANAGERIAL SKILL REQUIREMENTSActively supports the development, training, and mentoring of associatesKnows how and when to impose deadlines and delegate tasksDemonstrates leadership by exampleMotivates and provides a work environment in which associates are productiveDemonstrates self-confidence, energy, and enthusiasmHas effective public speaking and presentation skillsPresents ideas, expectations, and information in a concise and well-organized wayUses effective listening skillsHave ability to observe details when inspecting areas of responsibilityIdentifies positive public relations and teamwork opportunitiesManages group or interpersonal conflict situations effectivelyUnderstands how to manage in a culturally diverse work environmentEstablishes, measures, monitors, and evaluates processes, policies, and proceduresUses problem solving methodology for decision making and follow upUnderstands how to develop a business plan and evaluate business trends to modify strategiesInterprets, analyzes, and manages budget to meet business objectivesHas personal integrity, manages time well, highly visible in areas of responsibilityProvides constructive coaching and counseling to associates QUALIFICATIONSAbility to effectively read, write, and speak English is required. To work with and oversee front desk GSAs in developing quality customer services skills and a full understanding of our property management system, policies & procedures and their role as GSA.Work with upper management in developing basic understanding of overall responsibilities that encompass the front end of the Rooms Division, such as HR responsibilities, scheduling and payroll, working with Housekeeping, Banquets, and Engineering to provide a quality, pleasing and enjoyable experience for all hotel guestsWork with RIT Housing Operations throughout the school year at check in and checkout, and keeping them updated on any student issues that may arise.