Key Duties and Responsibilities: • Schedule and confirm pickup and delivery appointments with vendors, DCs, and receiving locations • Serve as a point of contact for carriers and customers on load status, appointment changes, and delays • Track shipments in transit and proactively update status in Revenova and to relevant parties • Manage exceptions, missed appointments, delays, detention, rejected loads, and escalate issues that need broker or ops leadership involvement • Communicate with vendors and DCs to confirm appointment windows and resolve scheduling conflicts • Support carrier sales reps with load coverage follow-up and carrier communication as needed • Assist the customer service team with status updates, documentation requests, and issue resolution • Collect and file proof of delivery, rate confirmations, and related shipment documentation • Maintain accurate load and appointment records within Revenova and related systems • Flag recurring service issues or problem lanes to the Director of Carrier Operations • Support carrier compliance checks (insurance, authority, Highway status) prior to load assignment • Coordinate with carriers on appointment windows, detention, and check calls throughout the day • Support onboarding of new carriers into tracking and communication workflows as needed • Assist with special projects as assigned Required Qualifications: • High school diploma or equivalent required • At least one year of experience in logistics, dispatch, customer service, or transportation support preferred • Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook); ability to learn Revenova and related TMS tools • Prior experience with multi-line phone systems (RingCentral) and high call volume • Strong written and verbal communication skills • Excellent organizational skills and attention to detail; ability to multi-task and prioritize in a fast-paced environment • Strong problem-solving skills and comfort managing time-sensitive issues under pressure Preferred Skills and Experience: • Associate's degree in business, logistics, or supply chain preferred; equivalent experience accepted • Experience with appointment scheduling or dock scheduling systems. Part-time Location: Costa Mesa, CA Remote/Hybrid Eligible: ?Yes ?No Position Summary: The Operations Coordinator supports the daily execution of brokerage freight, handling appointment scheduling, carrier and customer communication, shipment tracking, and exception resolution.