In this role, you will design, build, and continuously evolve the AI-driven applications and tools - chat assistants, workflow automations, and increasingly autonomous agents - that make our post-sales revenue-focused teams (Customer Success, Renewals, Technical Account Management, Managed Services) exponentially more effective and efficient. Assess which AI logic should live at which layer - what should be centralized versus decentralized across different vendors and clouds - and continuously evaluate the ensemble of AI tooling: LLMs (Anthropic, OpenAI, Amazon Bedrock, etc.) and orchestration platforms (Amazon Quick Automate, UnifyApps, open source, and others).