infrastructure equipment; Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment; Responds to calls from users; Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PCs; Diagnoses, tracks, resolves, and documents problems; Serves as initial point-of-contact with vendors to solve problems; Identifies and resolves hardware, software, communications, and networking problems related to end-user computing; may maintain and repair communication lines, routers, and software; Schedules and coordinates preventative maintenance on computer and peripheral equipment; Installs, configures and tests new and updated releases of end-user software systems and computing equipment; Advises, trains, and assists users on how best to utilize system and ensures installation of. MINIMUM QUALIFICATIONS: Any combination of education, experience, and training equivalent to graduation from high school; plus three years of experience in installing, configuring, and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate degree in computer science, or related field, and one-year similar experience.