Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. A&I Fraud Agents are responsible for responding to basic to moderately complex fraud telephone calls, handling requests for Medi-Cal and In-Home Supportive Services (IHSS) hotlines complaints of fraud, waste, and abuse and conducting stellar customer service.