Experience resolving technical issues with Windows workstations, Microsoft Office applications - Microsoft 365 (Excel, PowerPoint, Teams, SharePoint, Copilot), local network and VPN connectivity, printers, scanners, and other connected peripherals, network printers, scanners, and multifunction devices, Microsoft Active Directory and DHCP, print servers, video conferencing, and AV systems. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.