H.I.G. is based in Miami, with offices in Atlanta, Boston, Chicago, Los Angeles, New York, and San Francisco, and affiliate offices in Hamburg, London, Luxembourg, Madrid, Milan, and Paris in Europe as well as Bogotá, Rio de Janeiro, and São Paulo in Latin America, Dubai in the Middle East, and Hong Kong in Asia. The Lead Analyst will act as the primary escalation point for complex technical issues, supports IT management in driving service improvements, and mentors Service Desk analysts to elevate technical capability and service quality.