Reporting to the Head of Infrastructure & Operations and Digital Workplace, this global leader manages the desktop and end-user support budget and vendor relationships, partners closely with the Helpdesk/Service Desk organization on a shared escalation model, and continuously raises service quality, endpoint security, and support efficiency across every region. The Manager, Global Desktop & End-User Support leads Teradynes desktop, field, VIP, and audio/visual (A/V) support operations worldwide, owning the full lifecycle of end-user computing while modernizing service delivery through automation, analytics, and AI-powered tools.