While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. Monitoring and managing System Health alerts, creating service tickets, troubleshooting the root cause and initiating remediation efforts or providing action plans for our onsite service teams, as well as communicating with the client and documenting accurate notes on work performed.