Strong understanding of Windows, Linux, endpoint, network, and application security, with the ability to troubleshoot issues across agents, servers, networks, APIs, integrations, and backend infrastructure; perform root cause analysis; and coordinate remediation with infrastructure, endpoint, network, SOC, and vendor teams. Hands-on experience with enterprise security technologies such as EDR/AV, SIEM, IDS/IPS, VPN, SWG, CASB, firewalls, vulnerability scanners, or endpoint management platforms, including agent/client rollout, policy configuration, health monitoring, version upgrades, and issue remediation.