Education/Experience Required: High School diploma or equivalent 2 - 3 years of hospital registration, billing or collection experience Knowledge of third party payors Knowledge of the Allegra system preferred Strong medical terminology background preferred, certification in medical terminology within one year of employment Customer service experience preferred Knowledge, Skills & Abilities Required: Knowledge of a PC computer keyboard with data entry experience Previous Allegra experience is beneficial Excellent communication and customer service skills Strong interpersonal skills Ability to function in a stressful, fast-paced environment with a high level of empathy, tact and poise Must type 20-30 words per minute, preferred None Physical Requirements and Working Conditions: Ability to read, enter and retrieve information from the computer terminal. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.