In addition, the Application Platform Engineer executes the day-to-day enhancement, administration, maintenance, governance, and adoption of enterprise platform systems, including Microsoft 365 services such as Exchange, SharePoint, Teams, OneDrive, Entra ID, Power Platform, and Copilot, as well as Proofpoint, Jaspersoft, RightFax, Lucidchart, Webex, Miro, and other SaaS platforms. The Application Platform Engineer (M365 Support) is responsible for resolving complex technical issues using diagnostic tools, analytical tests, and troubleshooting techniques, while managing escalations and collaborating with other technical resources to address end-user and systemic problems in a fast-paced, customer-critical environment.